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Billing Support

Elevate your billing processes with our Managed Billing Support Services. Our dedicated team ensures accurate, timely, and hassle-free billing assistance, allowing you to focus on core operations. Streamline financial workflows and enhance customer satisfaction with our expert support.

Client Testimonial

Whenever we had any queries, whenever we need any support, Eastvantage is there, on time, to help us, to guide us and to clarify. – Manjunathan, IT Services and IT Consulting, France

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Success Story

Australian Patient Management Systems Provider Improves Customer Satisfaction Through Inspired Outsourcing

Success Story

German Provider Improves Credit and Collection With an Excelling Client Support Team

Success Story

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Tailor-Made Business Models

We shape the ideal delivery model and contractual framework for every requirement, regardless of size. There is no one size fits all.

Operational Excellence

We take full ownership of outcomes and deliverables and integrate them into a continuous improvement model.

Multiple-Locations

Multiple Locations

Expert solutions delivered from the Philippines, India, Bulgaria, Vietnam, Morocco, and wherever you’d need.

Proficiency-Across-Different-Domains

Proficiency Across Different Domains

We specialize across diverse verticals, covering our client’s needs with in-house experts and cutting-edge technologies.

Client Success & Employee Happiness

We believe the wellbeing of our employees is strongly correlated with our clients’ success.

Derisked-Outsourcing

Derisked Outsourcing

We empower companies with smart and balanced outsourcing solutions, understanding the DOs and DONTs inside out.

Tech-Enthusiasts-&-Experts

Tech Enthusiasts & Experts

We integrate technology into everything we do, driving innovation.

How you’ll benefit

  • Enhanced Customer Experience: Eastvantage’s accurate and efficient billing support leads to improved customer satisfaction and loyalty, as it reduces frustrations associated with billing issues and inquiries.
  • Reduced Error Rates: Our billing support teams are equipped with advanced technology and processes, resulting in fewer billing errors and discrepancies.
  • 24/7 availability: We have the capability to provide around-the-clock support, spanning US, EU, and APAC timezones, tailored to various levels of expertise and industries.

Transform your business

Our Customer Support Managed Services are designed for unparalleled efficiency, responsiveness, and customer satisfaction, driving growth and profitability. We understand that exceptional customer experiences are fundamental to success. Our dedicated team will optimize your CRM processes and streamline customer support operations. Partner with us and elevate your business to new heights. Discover how our Managed Services can be the catalyst for your success today.

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People & Culture

Eastvantage fosters a culture of ownership and going the extra mile. Our core values reflect this: connectedness, curiosity, self-discipline, and premium service. We are self-starters who share a passion for delivering results.

We share our inspiration with you, rallying behind your brand and delivering well-planned, well-executed results. Empowered by our management team, we continuously improve through employee development and engagement programs, and we are committed to corporate social responsibility.

Recognizing the pivotal roles we play in the success of our clients, our teammates, and our communities inspires us to bring our best to the workplace, every day.

Commonly Outsourced Processes

  • Invoice Generation and Distribution
  • Payment Processing and Collections
  • Accounts Receivable Management
  • Billing Inquiries and Dispute Resolution
  • Credit Memo and Refund Processing
  • Subscription Management

Tools
& Expertise

  • QuickBooks
  • FreshBooks
  • Xero
  • Zoho Books
  • Sage Intacct
  • Wave

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
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FAQ

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