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Help Desk and Technical Support

Help Desk and Technical Support services provide timely assistance and solutions for IT-related issues and inquiries. Our skilled professionals ensure that your employees receive the support they need to maintain productivity and resolve technical challenges.

Client Testimonial

Eastvantage was able to onboard and retain critical employees for our company – Vikrant, IT Serives and IT Consulting, Germany

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Success Story

A CSR and Social Impact Platform Company Reduces Their Operational Costs by 40% by Partnering With Eastvantage

Success Story

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Success Story

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Tailor-Made Business Models

We shape the ideal delivery model and contractual framework for every requirement, regardless of size. There is no one size fits all.

Operational Excellence

We take full ownership of outcomes and deliverables and integrate them into a continuous improvement model.

Multiple-Locations

Multiple Locations

Expert solutions delivered from the Philippines, India, Bulgaria, Vietnam, Morocco, and wherever you’d need.

Proficiency-Across-Different-Domains

Proficiency Across Different Domains

We specialize across diverse verticals, covering our client’s needs with in-house experts and cutting-edge technologies.

Client Success & Employee Happiness

We believe the wellbeing of our employees is strongly correlated with our clients’ success.

Derisked-Outsourcing

Derisked Outsourcing

We empower companies with smart and balanced outsourcing solutions, understanding the DOs and DONTs inside out.

Tech-Enthusiasts-&-Experts

Tech Enthusiasts & Experts

We integrate technology into everything we do, driving innovation.

How you’ll benefit

  • Efficient Issue Resolution: Outsourcing help desk support to Eastvantage streamlines issue resolution, minimizing employee downtime and ensuring continuous operations.
  • Cost-Efficiency: Access to expert support without maintaining an in-house team results in cost savings.
  • Scalable Services: Our outsourced services can be scaled up or down as needed, aligning with your support requirements.

Transform your business

When you choose our IT Managed Services, you’re choosing transformation. Imagine your team focusing on innovation, streamlined operations driving competitiveness, and strategic guidance fueling growth. Efficient resource allocation keeps you adaptable, robust security builds trust, and a seamless customer experience sets you apart. It’s more than IT management – it’s reshaping your business for success, making you a leader in your industry. Welcome to a future powered by our partnership.

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People & Culture

Eastvantage fosters a culture of ownership and going the extra mile. Our core values reflect this: connectedness, curiosity, self-discipline, and premium service. We are self-starters who share a passion for delivering results.

We share our inspiration with you, rallying behind your brand and delivering well-planned, well-executed results. Empowered by our management team, we continuously improve through employee development and engagement programs, and we are committed to corporate social responsibility.

Recognizing the pivotal roles we play in the success of our clients, our teammates, and our communities inspires us to bring our best to the workplace, every day.

Commonly Outsourced Processes

  • Helpdesk Support
  • Desktop Support
  • End-User Support
  • Remote Support
  • Software Installation and Updates
  • Patch Management

Tools
& Expertise

  • Servicenow
  • Freshservice

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
  • IT Technical Support
  • IT Service Management
  • Cloud Management
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FAQ

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