IT and Help Desk Outsourcing

Help Desk and IT Technical Support outsourcing services provide timely assistance and solutions for IT-related issues and inquiries to clients in the US, EU, and AU regions. Our skilled professionals ensure that your employees receive the support they need to maintain productivity and resolve technical challenges.

Client Testimonial

Eastvantage was able to onboard and retain critical employees for our company – Vikrant, IT Serives and IT Consulting, Germany

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Success Story

A CSR and Social Impact Platform Company Reduces Their Operational Costs by 40% by Partnering With Eastvantage

Success Story

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Success Story

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Overcome Operational Challenges with Eastvantage

Businesses today face various operational hurdles: escalating costs, talent shortages, and the complexity of managing diverse customer needs. These challenges can divert focus from core competencies and hinder growth. Imagine streamlining your operations, reducing costs, and enhancing customer satisfaction. 

Our IT and help desk outsourcing solutions offer a strategic approach to tackle these pain points, allowing you to concentrate on what truly matters: driving your business forward.

Outsourcing your help desk and IT tasks offers a strategic advantage. By partnering with an expert IT and help desk company, you gain access to a skilled team capable of handling a wide range of technical issues. This frees up your internal resources to focus on core business objectives. Additionally, you benefit from cost savings, improved efficiency, and enhanced customer satisfaction. With a dedicated IT and help desk provider, you can ensure uninterrupted operations, mitigate risks, and achieve greater scalability.
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Expertise at Your Fingertips

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Cost-Efficiency

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Focus on Core Competencies

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Scalability and Agility

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Why Get an IT and Help Desk Outsourcing Company

Outsourcing your help desk and IT tasks offers a strategic advantage. By partnering with an expert IT and help desk company, you gain access to a skilled team capable of handling a wide range of technical issues. This frees up your internal resources to focus on core business objectives. Additionally, you benefit from cost savings, improved efficiency, and enhanced customer satisfaction. With a dedicated IT and help desk provider, you can ensure uninterrupted operations, mitigate risks, and achieve greater scalability.

How You’ll Benefit from Outsourcing IT and Help Desk Services

  • Efficient Issue Resolution: Outsourcing help desk support to Eastvantage streamlines issue resolution, minimizing employee downtime and ensuring continuous operations.
  • Cost-Efficiency: As a leading outsourced IT and help desk provider, we give you access to expert support without maintaining an in-house team results in cost savings.
  • Scalable Services: Our outsourced services can be scaled up or down as needed, aligning with your support requirements.

Transform Your Business with our IT and Help Desk Outsourcing

When you choose our help desk and IT outsourcing services, you’re choosing transformation. Imagine your team focusing on innovation, streamlined operations driving competitiveness, and strategic guidance fueling growth. Efficient resource allocation keeps you adaptable, robust security builds trust, and a seamless customer experience sets you apart. It’s more than IT management – it’s reshaping your business for success, making you a leader in your industry. Welcome to a future powered by our partnership.

Why Choose Us as Your Outsourced IT and Help Desk Provider

Tailor-Made Business Models

We shape the ideal delivery model and contractual framework for every requirement, regardless of size. There is no one size fits all.

Operational Excellence

We take full ownership of outcomes and deliverables and integrate them into a continuous improvement model.

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Multiple Locations

Expert solutions delivered from the Philippines, India, Bulgaria, Vietnam, Morocco, and wherever you’d need.

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Proficiency Across Different Domains

We specialize across diverse verticals, covering our client’s needs with in-house experts and cutting-edge technologies.

Client Success & Employee Happiness

We believe the wellbeing of our employees is strongly correlated with our clients’ success.

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Derisked Outsourcing

We empower companies with smart and balanced outsourcing solutions, understanding the DOs and DONTs inside out.

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Tech Enthusiasts & Experts

We integrate technology into everything we do, driving innovation.

Awards and Accolades

Our numerous awards stand as testament to our unwavering commitment to industry leadership and innovation.

Outsourcing Solutions by Industry

Our outsourced IT and help desk services cater to a diverse range of industries, including healthcare, finance, retail, and technology. We understand the unique challenges faced by each industry and tailor our solutions accordingly.
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People & Culture

Eastvantage fosters a culture of ownership and going the extra mile. Our core values of connectedness, curiosity, self-discipline, and premium service drive us to deliver exceptional IT and help desk outsourcing solutions. We are self-starters passionate about achieving results for our clients.

By rallying behind your brand, we provide well-planned and executed IT support solutions. Our empowered team is dedicated to continuous improvement through employee development and a strong commitment to corporate social responsibility. Recognizing the pivotal role we play in our clients’ success; we strive for excellence in every interaction.

Commonly Outsourced Processes

  • Helpdesk Services
  • Remote Desktop Support
  • Software Installation and Configuration
  • Hardware Troubleshooting
  • Network Management and Monitoring
  • IT Security and Virus Protection
  • Software Updates and Patch Management

Tools
& Expertise

  • Zendesk
  • Freshdesk
  • ServiceNow
  • Jira
  • TeamViewer
  • PDQ Deploy
  • SolarWinds
  • Paessler
  • Cisco Meraki
  • CrowdStrike
  • WSUS (Windows Server Update Services)
  • ManageEngine Patch Manager Plus

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
  • IT Technical Support
  • IT Service Management
  • Cloud Management
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FAQ

IT Help Desk Outsourcing FAQs

What are IT and help desk outsourcing services?

IT and help desk outsourcing involve delegating your company’s IT support functions to an external service provider. This allows you to focus on core business operations while an experienced team handles routine IT issues and requests.
Outsourcing your IT and help desk can be a strategic decision for businesses seeking to optimize their IT operations. If you’re facing challenges such as escalating support costs, talent shortages, or inconsistent service levels, outsourcing may be the solution.
Outsourcing your IT and help desk involves a collaborative partnership between your organization and an outsourced company such as Eastvantage. Our process begins with a thorough assessment of your IT support needs and requirements. We will then develop a customized solution tailored to your specific business objectives. Our team will handle incoming support requests, troubleshoot issues, and provide technical assistance to your employees.
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