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Customer Help Desk Outsourcing

Customer helpdesk is one of the services offered under our outsource customer support solutions. We have the capability to provide support in the US, EU, and APAC time zones on a 24/7 basis, for all competency levels, across all industries. With our Customer Support services, we take on the responsibility of elevating your customers’ experience and establishing a trusting environment.

Client Testimonial

Proactiveness and collaboration is improving year on year. – Laoise, IT Services, Norway

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Success Story

San Francisco Concierge Startup Grows From Infancy to Maturity With Inspired Outsourcing

Success Story

A Singapore-headquartered Digital Life Insurer Successfully Penetrates the Philippine Market Through Inspired Outsourcing

Success Story

A Leading Digital Asset Company Fast Tracks Expansion to the European Market Through Managed Services

Strengthen Your Customer Help Desk with Eastvantage

Customer help desks are crucial to ensuring a positive customer experience. Managing high call volumes, data visibility, and evolving customer demands can easily add up and strain your resources and impact customer relationships. A help desk outsourcing company can provide you with a team of specialists and technological support to handle complex issues, troubleshoot problems, and elevate your customer experience.

Why Invest in Customer Help Desk Outsourcing

At Eastvantage, we offer comprehensive outsourced help desk outsourcing services tailored to meet your business needs. Our dedicated team of professionals provides round-the-clock assistance to address customer inquiries, troubleshoot issues, and ensure seamless user experiences. With our expertise in customer service management and advanced support technologies, we help enhance customer satisfaction, improve operational efficiency, and drive business growth. We’ll do the heavy-lifting for you while you focus on core business objectives.

Why Choose Us for Outsourced Help Desk Services

Tailor-Made Business Models

We shape the ideal delivery model and contractual framework for every requirement, regardless of size. There is no one size fits all.

Operational Excellence

We take full ownership of outcomes and deliverables and integrate them into a continuous improvement model.

Multiple-Locations

Multiple Locations

Expert solutions delivered from the Philippines, India, Bulgaria, Vietnam, Morocco, and wherever you’d need.

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Proficiency Across Different Domains

We specialize across diverse verticals, covering our client’s needs with in-house experts and cutting-edge technologies.

Client Success & Employee Happiness

We believe the wellbeing of our employees is strongly correlated with our clients’ success.

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Derisked Outsourcing

We empower companies with smart and balanced outsourcing solutions, understanding the DOs and DONTs inside out.

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Tech Enthusiasts & Experts

We integrate technology into everything we do, driving innovation.

How You’ll Benefit from Help Desk Outsourcing Services

  • Improved Customer Satisfaction and Retention. Our experienced agents can provide efficient and effective support, resolving issues promptly. This positive experience leads to increased customer loyalty and retention, as well as positive word-of-mouth referrals, ultimately benefiting your business’s reputation.
  • Access to Expertise. Your customers will receive top-notch service from experienced agents. Our Customer Helpdesk specialists dedicated to your account will be responsible for ensuring proper understanding of your products, services, and systems. They will interact with your customers, employees, agents, or sales personnel, immediately get the context of concern or request, and ensure appropriate actions are taken to resolve any customer problems and concerns.
  • Diverse Channel Proficiencies. Your outsourced help desk support team will interact with your customers via voice call, email, or online or voice chat to provide support and information on the assigned products, services, and systems.

Transform Your Business with Help Desk Outsourcing Solutions

Our Customer Outsourcing Solutions are designed for unparalleled efficiency, responsiveness, and customer satisfaction, driving growth and profitability. We understand that exceptional customer experiences are fundamental to success. Our dedicated outsourced help desk team will optimize your CRM processes and streamline customer support operations. Partner with us and elevate your business to new heights. Discover how our help desk outsourcing services can be the catalyst for your success today.

Recognition and Accolades

We are proud recipients of numerous industry awards and accolades, highlighting our commitment to excellence in outsourcing services

Outsourcing Solutions by Industry

As a help desk outsourcing service company, we have experience working for various industries including finance, IT services, retail, e-commerce, logistics, manufacturing, education, and more, to efficiently manage customer inquiries, technical issues, and service requests.
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People & Culture

Eastvantage fosters a culture of ownership and going the extra mile. Our core values reflect this: connectedness, curiosity, self-discipline, and premium service. We are self-starters who share a passion for delivering results.

We share our inspiration with you, rallying behind your brand and delivering well-planned, well-executed results. Empowered by our management team, we continuously improve through employee development and engagement programs, and we are committed to corporate social responsibility.

Recognizing the pivotal roles we play in the success of our clients, our teammates, and our communities inspires us to bring our best to the workplace, every day.

Commonly Outsourced Processes

  • Inbound Call Handling
  • Email Support
  • Live Chat Support
  • Ticket Management

Tools
& Expertise

  • Zendesk
  • Freshdesk
  • Salesforce Service Cloud
  • Intercom
  • Help Scout
  • LiveChat

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
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FAQ

Help Desk Outsourcing FAQs

What is help desk outsourcing?

Help desk outsourcing involves delegating technical support and customer service functions to external service providers, allowing businesses to efficiently manage IT issues and enhance customer satisfaction.
Help desk outsourcing is crucial for businesses as it ensures quick and effective customer support, resolves technical issues promptly, and boosts customer satisfaction, ultimately helping businesses grow.
Outsourcing help desk services costs vary based on service complexity, level agreements, and provider expertise. At Eastvantage, we customize our services to suit each client’s unique requirements, ensuring both cost-effectiveness and high-quality support.
Outsourced help desk support offers numerous benefits including cost savings, access to specialized expertise, scalability, improved efficiency, and enhanced focus on core business activities.
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