fbpx

Customer Support Outsourcing

Unlock the full potential of your customer relationships. We understand that exceptional customer support and seamless CRM management are the cornerstones of any successful business. That’s why we offer tailored solutions designed to elevate your customer experience and drive growth. Outsource customer support services today!

glassdoor rating small

Success Story

Top Global Online Hobby Store Increases Client Loyalty and Brand Advocacy Through a High-Performing Customer Support Team

Success Story

A Norwegian Technology Company More Than Doubled Sales With the Help of a High-Performing Customer Support Team

Success Story

Lorem ipsum dolor sit amet, consectetur adipiscing elit.

Elevate Customer Experience with Eastvantage

Delivering exceptional customer support is often riddled with issues like high call volumes, long hold times, and information or knowledge gaps. Issues like this can strain resources and impact customer relationships.

A customer support outsourcing company can offer you expert and technological support so you can avoid straining your resources and relationships, and instead elevate your customer experience.

Our Customer Support Outsourcing Services

At Eastvantage, our customer support outsourcing services ensure seamless assistance for your clientele, enhancing their experience and loyalty.

Customer Helpdesk

Our helpdesk solutions provide timely assistance and resolution to customer inquiries, ensuring satisfaction and loyalty. Contact us to optimize your customer support processes today.

Product Support

We offer comprehensive product support services, assisting customers with pre and post-sales queries to enhance their product experience. Reach out to us for tailored support solutions.

Technical Support

Our technical support services ensure prompt resolution of technical issues, providing customers with reliable assistance and maintaining product functionality. Contact us for efficient technical support solutions.

Billing Support

We also offer billing support services in our outsourced customer services, which streamlines the billing process, resolving customer billing inquiries efficiently and accurately. Partner with us today.

Why Invest in Customer Support Outsourcing

247 scalability icon

24/7 Availability and Scalability

Our outsource customer services are available round-the-clock, ensuring continuous support and scalability to meet your evolving business needs effortlessly.
icon online learning

Specialized Training and Technology

Our customer support outsourcing company provides assistance in multiple languages, facilitating seamless communication and support for your diverse customer.
icon multilingual

Multilingual Support

Our team undergoes specialized training and utilizes cutting-edge technology to deliver top-notch solutions tailored to your specific requirements.
icon omnichannel

Omnichannel Support

We offer support across various channels, including phone, email, chat, and social media, ensuring a seamless and consistent experience for your customers.

How You’ll Benefit from Outsource Customer Service

  • Streamlined Operations for Maximized Efficiency: Eastvantage’s customer support and CRM managed services are designed to streamline operations, reducing response times and ensuring that your team can focus on what they do best – growing your business. We implement proven strategies and utilize cutting-edge tools to boost efficiency across the board.
  • Data-Driven Insights for Informed Decision-Making: With Eastvantage’s analytics and reporting capabilities, you can gain valuable insights into customer behavior, preferences, and trends, enabling you to make informed business decisions that drive revenue and customer satisfaction.
  • Expertise You Can Trust: With over a decade of experience in the industry, our team of dedicated professionals has honed the art of delivering exceptional customer support and optimizing CRM systems. We stay updated with the latest trends and technologies to ensure your business remains ahead of the curve.

Transform Your Business with Customer Support Outsourcing Solutions

At Eastvantage, we’re more than a customer support outsourcing company; we’re a catalyst for positive change. We’ll create seamless customer journeys by optimizing your customer support processes and CRM systems. We can help your business elevate with data-driven decision-making, with the help of our analytics and reporting capabilities providing actionable insights into customer behavior and preferences. Discover how our expertise can revolutionize your business operations, driving unprecedented growth and customer satisfaction. Let’s embark on a journey towards unparalleled business success. Outsource your customer service today!

Why Choose Eastvantage for Customer Support Outsourcing:

Tailor-Made Business Models

We shape the ideal delivery model and contractual framework for every requirement, regardless of size. There is no one size fits all.

Operational Excellence

We take full ownership of outcomes and deliverables and integrate them into a continuous improvement model.

Multiple-Locations

Multiple Locations

Expert solutions delivered from the Philippines, India, Bulgaria, Vietnam, Morocco, and wherever you’d need.

Proficiency-Across-Different-Domains

Proficiency Across Different Domains

We specialize across diverse verticals, covering our client’s needs with in-house experts and cutting-edge technologies.

Client Success & Employee Happiness

We believe the wellbeing of our employees is strongly correlated with our clients’ success.

Derisked-Outsourcing

Derisked Outsourcing

We empower companies with smart and balanced outsourcing solutions, understanding the DOs and DONTs inside out.

Tech-Enthusiasts-&-Experts

Tech Enthusiasts & Experts

We integrate technology into everything we do, driving innovation.

Recognition and Accolades

Our numerous awards underscore our commitment to excellence and innovation in the industry.

Outsourcing Solutions by Industry

As providers of customer support outsourcing, we collaborate with a wide array of industries such as retail, e-commerce, logistics, education, healthcare, food and beverage, utilities, and others. We deliver customized outsourcing solutions to fulfill their distinct requirements.
cs-flowchart

Why Choose Eastvantage for Customer Support Outsourcing

People Expertise and Experience
Certified professionals with industry experience form our core. They undergo in-depth training on your business, ensuring exceptional service tailored to your needs.

Process, Strategies, and Data Security
We implement well-defined processes and proven methodologies for efficient customer support. Following data security protocols ensures the protection of customer information and compliance with all necessary regulations.

Technological Capabilities
Industry-leading CRM systems manage interactions, while omnichannel tools provide seamless support across channels. Data analytics offer valuable insights for continuous improvement.

Product Support – Pre and Post Sales

Build customer trust and loyalty by providing a seamless experience from the initial interest in your product through to its successful use and beyond.

Sales Consulting and Strategic Advisory

Enhance your sales effectiveness, refine your approaches, and make informed decisions to achieve sustainable growth and success in the marketplace.

Product Support + Sales Consulting and Strategic Advisory

Elevate your business with our comprehensive outsource customer services, seamlessly blending expert product support, presales and post sales expertise, with top-tier sales consulting and strategic advisory services for unmatched growth and customer satisfaction. Partner with our customer support outsourcing company today!

Commonly Outsourced Processes

  • Customer Service
  • Technical Support
  • Live Chat
  • Email Support
  • Social Media Support
  • CRM Administration and Analysis

Tools
& Expertise

  • Salesforce
  • Zendesk
  • HubSpot
  • Microsoft Dynamics 365
  • Zoho CRM
  • Freshworks

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
eastvantage icon

FAQ

Customer Support Outsourcing FAQs

What is customer support outsourcing?

Customer support outsourcing involves contracting external service providers, such as Eastvantage, to manage customer inquiries, complaints, and support needs on behalf of a company.
Companies outsource customer service to access specialized expertise, streamline operations, enhance scalability, and focus on core business functions.
Outsourcing customer support can be cost-effective due to reduced overhead costs, access to skilled professionals, and the ability to scale services based on demand. Additionally, outsourcing allows companies to leverage the latest technologies and best practices in customer service, further enhancing efficiency and cost-effectiveness.
The cost of outsourcing customer service varies based on factors like service complexity, service level agreements, and the outsourcing provider’s location and expertise. At Eastvantage, we tailor-fit our services based on your specific needs and objectives, ensuring optimal cost-efficiency and value for your investment in customer service outsourcing.
When selecting a customer support outsourcing company, consider factors such as industry experience, service quality, scalability, communication capabilities, and cost-effectiveness. Look for awards and recognitions that showcase the outsourcing company’s excellence and reliability in customer support services, further validating their industry experience and service quality.
eastvantage icon

FAQ

What services does Eastvantage offer?

At Eastvantage, our services encompass a wide spectrum of outsourcing and managed solutions. From customer support and back-office operations to digital marketing and software development, we leverage our deep industry knowledge and operational excellence to help businesses achieve their strategic goals.

Eastvantage is your trusted managed services partner, driven by a team of experts with unparalleled industry knowledge. We bring innovation, agility, and a proven approach to enhance your business’s productivity while reducing costs. This allows you to focus on your core competencies, promoting growth and scalability in a rapidly evolving business landscape.

Eastvantage serves clients across a diverse spectrum of industries, including but not limited to technology, BFSI (Banking, Financial Services, and Insurance), e-commerce, marketing and advertising, professional services, and various other sectors. Our services are highly adaptable and customizable to meet the unique needs of businesses in these industries, leveraging our deep industry knowledge and operational excellence to drive success.

Eastvantage is a global company with presence in multiple countries, including Belgium, Bulgaria, India, the Philippines, United States, Vietnam, and soon, Morocco. Our global reach allows us to provide a wide range of offshore and nearshore outsourcing services to meet the specific needs of our clients. Whether you require on-site support or remote assistance, our extensive network of offices ensures that we can deliver the services you need, wherever you are.

Data security and privacy are paramount at Eastvantage. We implement stringent security measures, including confidentiality agreements and robust technology infrastructure, all while complying with international data protection regulations.

Contract duration with EastVantage is flexible and adaptable to your business needs. Whether you require short-term or long-term services, our team will work closely with you to align our services with your objectives.

Beginning your journey with Eastvantage is straightforward. Contact us through our website, and our team will initiate a consultation to understand your unique needs. We will then develop a tailored solution for your business, capitalizing on our expertise and operational excellence.

Certainly. Eastvantage offers service agreements that provide the flexibility to scale services up or down as your business requirements evolve. We understand the dynamic nature of businesses and are here to adapt to your changing needs.

At Eastvantage, our differentiator lies in our team of dedicated professionals who combine deep industry knowledge with cutting-edge technology. We focus on delivering innovative, customized solutions aligned with your business goals, all while taking full ownership of outcomes.

Reaching out to Eastvantage is easy. You can contact us through the “Contact Us” section on our website or reach our dedicated team via phone or email. We’re here to provide you with all the information and assistance you need as your trusted managed services partner.

icon alternate

Let’s shed
some light on
your savings!

Give our live calculator a go!

Price Estimate

Creative Service List
PHP 0.00
PHP 0.00
PHP 0.00
PHP 0.00
PHP 0.00
PHP 0.00
Subtotal, Exc. Taxes