Pre- and Post-Sales Outsourcing Services

Optimize customer interactions with pre- and post-sales outsourcing that manages inquiries, orders, and complaints. Eastvantage supports businesses in the Philippines, US, EU, AU, and beyond with flexible service models.

Client Testimonial

I admire Eastvantage’s integrity as an organization, establishing itself as a trustworthy partner of our company. – Elaine, Software Development Company, Denmark

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Success Story

A Fortune Global 500 Company Grows its Asian Market With Expert Customer Support

Success Story

A Norwegian Technology Company More Than Doubled Sales With the Help of a High-Performing Customer Support Team

Success Story

A Leading Australian Ecommerce Site Easily Adapts to the Market Disruption Through Expert Customer Support

Enhance Customer Experience with Pre- And Post-Sales Outsourcing

Managing customer interactions during the pre- and post-sales phases can overwhelm internal teams, leading to poor response times and dissatisfied customers.

Pre- and post-sales services by Eastvantage ensure comprehensive customer support, inquiry responses, order management, and issue resolution. Our dedicated teams improve customer satisfaction and retention, enabling businesses to focus on growth.

Opting for pre- and post-sales outsourcing ensures seamless customer interactions throughout the sales journey, from handling inquiries to post-sales support. This enhances customer satisfaction and retention. Outsourcing pre- and post-sales services gives businesses access to specialists who manage critical processes such as order management and returns. This approach allows companies to maintain high service levels while focusing internal resources on business development and growth.
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Expertise at Your Fingertips

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Cost-Efficiency

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Focus on Core Competencies

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Scalability and Agility

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Why Outsource Your Pre- and Post-Sales

Opting for pre- and post-sales outsourcing ensures seamless customer interactions throughout the sales journey, from handling inquiries to post-sales support. This enhances customer satisfaction and retention. Outsourcing pre- and post-sales services gives businesses access to specialists who manage critical processes such as order management and returns. This approach allows companies to maintain high service levels while focusing internal resources on business development and growth.

How You’ll Benefit From Pre- And Post-Sales Outsourcing

  • Cost Efficiency: With pre- and post-sales support outsourcing, businesses can often access a team of skilled professionals at a fraction of the cost of maintaining an in-house team.
  • Access to Specialized Expertise: Customer support outsourcing companies often have specialized knowledge and expertise in providing customer service across various industries. This means businesses can tap into a pool of skilled professionals without having to invest in extensive training programs themselves.
  • Scalability and Flexibility: Pre- and post-sales support outsourcing provides businesses with the flexibility to scale their customer support operations up or down based on demand. This scalability is especially beneficial for businesses with fluctuating customer support needs.

Transform Your Business With Pre- And Post-Sales Services Outsourcing

We understand that exceptional customer experiences are fundamental to success. Our outsourced pre- and post-sales services are designed for unparalleled efficiency, responsiveness, and customer satisfaction, driving growth and profitability.

As a customer support outsourcing company, our dedicated team will optimize your CRM processes and streamline customer support operations. Partner with Eastvantage and elevate your business to new heights. Discover how our managed services can be the catalyst for your success today.

Why Choose Us as Your Pre- and Post-Sales Outsourcing Provider

Tailor-Made Business Models

We shape the ideal delivery model and contractual framework for every requirement, regardless of size. There is no one size fits all.

Operational Excellence

We take full ownership of outcomes and deliverables and integrate them into a continuous improvement model.

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Multiple Locations

Expert solutions delivered from the Philippines, India, Bulgaria, Vietnam, Morocco, and wherever you’d need.

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Proficiency Across Different Domains

We specialize across diverse verticals, covering our client’s needs with in-house experts and cutting-edge technologies.

Client Success & Employee Happiness

We believe the wellbeing of our employees is strongly correlated with our clients’ success.

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Derisked Outsourcing

We empower companies with smart and balanced outsourcing solutions, understanding the DOs and DONTs inside out.

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Tech Enthusiasts & Experts

We integrate technology into everything we do, driving innovation.

Awards and Accolades

With various awards, Eastvantage is recognized for exceptional service and commitment to quality.

Outsourcing Solutions by Industry

Eastvantage provides pre- and post-sales support to a diverse range of industries, including technology, BFSI (Banking, Financial Services, and Insurance), e-commerce, marketing and advertising, and customer service.
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People & Culture

At Eastvantage, we cultivate a high-performance culture built on ownership and a relentless pursuit of excellence in our pre- and post-sales support services. Our core values of connectedness, curiosity, self-discipline, and premium service drive us to deliver exceptional results. As self-starters passionate about success, we are committed to going the extra mile for our clients.

Empowered by strong leadership and a focus on employee growth, we continuously strive for improvement. We believe in giving back to our community and fostering a positive impact. Our dedication to our clients, team members, and society fuels our drive to excel in everything we do.

Commonly Outsourced Processes

  • Inbound Product Inquiries
  • Order Processing
  • Technical Assistance
  • Product Demonstrations
  • Product Installation and Setup
  • Troubleshooting and Issue Resolution
  • Returns and Exchange Processing
  • Warranty and Service Contract Management
  • Feedback Collection and Analysis
  • Customer Training and Onboarding

 

Tools
& Expertise

  • Zendesk
  • Freshdesk
  • Intercom
  • Help Scout
  • Salesforce Service Cloud
  • LiveChat
  • TeamSupport
  • Kayako
  • Groove
  • Zoho Desk

 

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
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FAQ

Pre- and Post-Sales Outsourcing FAQs

What is pre- and post-sales outsourcing?

Pre- and post-sales outsourcing involves delegating tasks like lead generation, customer onboarding, and after-sales support to third-party providers. This ensures streamlined operations and enhanced customer satisfaction.
Pre- and post-sales support outsourcing improves efficiency by enabling businesses to focus on core operations while outsourcing specialized tasks. It enhances customer experiences and ensures consistent service delivery.
When opting for pre- and post-sales services, assess the provider’s expertise, scalability, and ability to align with your business objectives. A reliable partner ensures seamless integration and measurable results.
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Thank you for your interest! To proceed, please provide some basic details. This will help us ensure that we match you with the right team based on your region and specific needs.
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