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FAQ

What services does Eastvantage offer?

At Eastvantage, our services encompass a wide spectrum of outsourcing and managed solutions. From customer support, software development, and IT support to finance and accounting, back-office operations, and digital marketing, we leverage our deep industry knowledge and operational excellence to help businesses achieve their strategic goals. Visit our outsourcing solutions page to see our service offerings.

Eastvantage is your trusted managed services partner, driven by a team of experts with unparalleled industry knowledge. We bring innovation, agility, and a proven approach to enhance your business’s productivity while reducing costs. See what our customers say about us and view our client testimonials and success stories.

Eastvantage serves clients across a diverse spectrum of industries, including but not limited to information technology, BFSI (Banking, Financial Services, and Insurance), e-commerce, marketing and advertising, professional services, and various other sectors. Our services are highly adaptable and customizable to meet the unique needs of businesses in these industries, leveraging our deep industry knowledge and operational excellence to drive success. Visit our industries page for more information.

Eastvantage is a global company with presence in multiple countries, including Belgium, Bulgaria, India, the Philippines, United States, Vietnam, and Morocco. Our global reach allows us to provide a wide range of offshore and nearshore outsourcing services to meet the specific needs of our clients. Whether you require on-site support or remote assistance, our extensive network of offices ensures that we can deliver the services you need, wherever you are. Here’s a map with the locations of our strategic delivery centers and representative offices across the globe.

Beginning your journey with Eastvantage is straightforward. Contact us through our website, and our team will initiate a consultation to understand your unique needs. We will then develop a tailored solution for your business, capitalizing on our expertise and operational excellence.

Contract duration with Eastvantage is flexible and adaptable to your business needs. Whether you require short-term or long-term services, our team will work closely with you to align our services with your objectives.

We can start setting up your team as soon as we have signed the Master Service Agreement (MSA). Immediately after the MSA is finalized, we begin the hiring process to ensure we find the best talent for your needs. This proactive approach allows us to rapidly assemble your team, minimizing any delays and getting your project up and running as quickly as possible.

Certainly. Eastvantage offers service agreements that provide the flexibility to scale services up or down as your business requirements evolve. We understand the dynamic nature of businesses and are here to adapt to your changing needs.

Our company is flexible and adapts to your preferred level of involvement. You can choose to be as engaged as you want, from the recruitment process to team management. Whether you want to take an active role in selecting team members and overseeing their work or prefer to let us handle everything while you focus on other priorities, we can tailor our approach to meet your needs.

Unlike other BPO companies, we have no minimum headcount requirement. We can scale alongside your growth.

With proper documentation and following our employment procedures, we can replace team members at no additional cost.

Yes, we have extensive employee training and development programs through our EV Academy, which includes schools for Leadership, Business Process Expertise, Professional Effectiveness, and Technical Courses. Our EV Academy offers 164 professional certification courses taught by top-tier instructors, and access to over 20,000 courses for flexible learning across devices and locations.

We strive to provide excellent service and support, and our customer feedback reflects this effort positively. Similarly, our employees generally report good job satisfaction, which contributes to a productive and positive work environment. While we recognize there’s always room for improvement, we are proud of the satisfaction levels we’ve achieved so far. Click on the following to view our Voice of Customer scores and Glassdoor rating.

Our billing cycle is monthly, and we charge per Full-Time Employee (FTE).

We accept payments in USD, EUR, GBP, AUD, INR, and PHP.

We hold certifications in ISO 27001, PCI DSS, and GPTW. Additionally, we are compliant with GDPR, CCPA, HIPAA, and DPA standards.

Data security and privacy are paramount at Eastvantage. We implement stringent security measures, including confidentiality agreements and robust technology infrastructure, all while complying with international data protection regulations.

At Eastvantage, our differentiator lies in our team of dedicated professionals who combine deep industry knowledge with cutting-edge technology. We focus on delivering innovative, customized solutions aligned with your business goals, all while taking full ownership of outcomes. Click the following link for Eastvantage’s differentiators.

Reaching out to Eastvantage is easy. You can contact us through the “Contact Us” section on our website or reach our dedicated team via phone or email. You can also book a call with our EU team and our Asia team. We’re here to provide you with all the information and assistance you need as your trusted managed services partner.