Logistics Support Outsourcing

Streamline operations with outsourcing logistics services by Eastvantage. From our global strategic delivery centers to the US, EU, and AU, we deliver customized solutions that optimize supply chain efficiency and drive business growth worldwide.

Client Testimonial

Proactiveness and collaboration is improving year on year. – Laoise, IT Services, Norway

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Success Story

San Francisco Concierge Startup Grows From Infancy to Maturity With Inspired Outsourcing

Success Story

A Singapore-headquartered Digital Life Insurer Successfully Penetrates the Philippine Market Through Inspired Outsourcing

Success Story

A Leading Digital Asset Company Fast Tracks Expansion to the European Market Through Managed Services

Optimize Supply Chain Operations with Logistics Support Outsourcing

Efficient supply chain management requires balancing inventory, shipment tracking, and scalability—all while maintaining high levels of customer support. These responsibilities can overwhelm internal teams and cause delays.

Eastvantage’s logistics support outsourcing services address these challenges by providing customer service solutions alongside supply chain processes. We ensure real-time monitoring, timely updates, and effective customer communication, helping businesses maintain smooth logistics operations and exceptional customer satisfaction even during high-demand periods.

Outsourcing logistics customer support ensures supply chain operations run smoothly, with better inventory management and faster response times to customer inquiries. This reduces the strain on internal teams and enhances overall efficiency. Leveraging logistics outsourcing services helps businesses handle fluctuating demand, improve delivery accuracy, and reduce costs. It allows organizations to focus on their core activities while ensuring timely and reliable logistics support, improving customer satisfaction and operational performance.
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Expertise at Your Fingertips

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Cost-Efficiency

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Focus on Core Competencies

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Scalability and Agility

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Why Get a Logistics Support Outsourcing Services

Outsourcing logistics customer support ensures supply chain operations run smoothly, with better inventory management and faster response times to customer inquiries. This reduces the strain on internal teams and enhances overall efficiency. Leveraging logistics outsourcing services helps businesses handle fluctuating demand, improve delivery accuracy, and reduce costs. It allows organizations to focus on their core activities while ensuring timely and reliable logistics support, improving customer satisfaction and operational performance.

How You’ll Benefit from Logistics Outsourcing Services

  • Efficient Communication: Improve response times with reliable logistics customer support, ensuring timely updates and resolutions for supply chain queries.
  • Cost Optimization: Logistics customer support reduces operational expenses while maintaining high-quality delivery standards.
  • Improved Scalability: Adapt quickly to fluctuating demand and seasonal peaks without compromising efficiency or customer satisfaction.

Transform Your Business with Logistics Outsourcing Services

Simplify supply chain management with logistics customer support that ensures timely and cost-effective delivery. Our solutions are designed to adapt to your business needs, enhancing efficiency and scalability.  

We provide comprehensive outsourced logistics services to keep your operations running smoothly, from inventory management to real-time issue resolution. With outsourced customer support solutions, you gain a partner in logistics excellence, enabling you to focus on business growth and innovation.  

Why Choose Our Logistics Support Outsourcing Services

Tailor-Made Business Models

We shape the ideal delivery model and contractual framework for every requirement, regardless of size. There is no one size fits all.

Operational Excellence

We take full ownership of outcomes and deliverables and integrate them into a continuous improvement model.

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Multiple Locations

Expert solutions delivered from the Philippines, India, Bulgaria, Vietnam, Morocco, and wherever you’d need.

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Proficiency Across Different Domains

We specialize across diverse verticals, covering our client’s needs with in-house experts and cutting-edge technologies.

Client Success & Employee Happiness

We believe the wellbeing of our employees is strongly correlated with our clients’ success.

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Derisked Outsourcing

We empower companies with smart and balanced outsourcing solutions, understanding the DOs and DONTs inside out.

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Tech Enthusiasts & Experts

We integrate technology into everything we do, driving innovation.

Awards and Accolades

With various awards, Eastvantage is recognized for exceptional service and commitment to quality.

Outsourcing Solutions by Industry

Eastvantage provides logistics support outsourcing services to a diverse range of industries, including technology, BFSI (Banking, Financial Services, and Insurance), e-commerce, marketing and advertising.
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People & Culture

At Eastvantage, we cultivate a high-performance culture built on ownership and a relentless pursuit of excellence in our logistics customer services. Our core values of connectedness, curiosity, self-discipline, and premium service drive us to deliver exceptional results. As self-starters passionate about success, we are committed to going the extra mile for our clients.

Empowered by strong leadership and a focus on employee growth, we continuously strive for improvement. We believe in giving back to our community and fostering a positive impact. Our dedication to our clients, team members, and society fuels our drive to excel in everything we do.

Commonly Outsourced Processes

  • Order Status and Shipping Inquiries
  • Delayed or Lost Shipment Resolution
  • Tracking and Delivery Updates
  • Complaint and Return Management
  • After-Sales Support

Tools
& Expertise

  • CRM Software – Salesforce, Zoho CRM
  • Helpdesk Platforms – Zendesk, Freshdesk
  • Order Management Systems (OMS) – TradeGecko, ShipBob
  • Tracking Systems – ShipTrack, AfterShip
  • Communication Tools – Slack, Microsoft Teams
  • Automated Email/SMS Notification Tools – Twilio, SendGrid
  • Return Management Software – Happy Returns, Returnly
  • Warranty Management Software – Warranty Master, ServiceTitan

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
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FAQ

Logistics Support Outsourcing FAQs

What is logistics support outsourcing?

Logistics outsourcing services involve delegating customer-facing logistics tasks, such as shipment tracking, customer inquiries, returns management, and delivery updates to a third-party provider. This helps businesses streamline their operations and enhance the customer experience while focusing on core activities.
By using logistics outsourcing services, companies can achieve cost savings, improve scalability during peak seasons, and access skilled professionals with expertise in supply chain management and regulatory compliance.
Logistics customer support ensures smooth handling of tasks like shipment tracking, customer inquiry resolution, return management, and real-time updates. It minimizes operational disruptions, reduces costs, and enhances customer satisfaction with 24/7 support and real-time updates.
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