Customer Experience Management Outsourcing

Enhance engagement through customer experience management (CXM) outsourcing by Eastvantage. Our adaptive services align with your needs, helping global businesses across the US, EU, and AU deliver unparalleled customer satisfaction.

Client Testimonial

I admire Eastvantage’s integrity as an organization, establishing itself as a trustworthy partner of our company. – Elaine, Software Development Company, Denmark

glassdoor rating small

Success Story

A Fortune Global 500 Company Grows its Asian Market With Expert Customer Support

Success Story

A Norwegian Technology Company More Than Doubled Sales With the Help of a High-Performing Customer Support Team

Success Story

A Leading Australian Ecommerce Site Easily Adapts to the Market Disruption Through Expert Customer Support

Elevate Customer Experience Management with Outsourced CXM

Delivering exceptional customer experiences across multiple touchpoints can strain resources and impact overall performance. Inconsistent responses or delayed support often lead to dissatisfied customers.

Through outsourced CXM, Eastvantage provides tailored customer management solutions that enhance service quality. By integrating the latest tools and processes, we help businesses maintain customer loyalty and satisfaction while reducing operational complexity.

CXM outsourcing enables businesses to deliver exceptional customer support, meeting expectations across various communication channels. By relying on experienced professionals, companies can personalize interactions, enhance customer satisfaction, and improve loyalty. Implementing a client experience solution helps businesses streamline processes, reduce response times, and maintain consistency in customer service. This ensures that customers receive high-quality support, no matter how they interact with the company, fostering long-term trust and retention.
icon expertise

Expertise at Your Fingertips

icon cost efficiency

Cost-Efficiency

icon core competencise

Focus on Core Competencies

icon scalability

Scalability and Agility

icon scalability
icon scalability

Why Outsource Customer Experience Management Experts

CXM outsourcing enables businesses to deliver exceptional customer support, meeting expectations across various communication channels. By relying on experienced professionals, companies can personalize interactions, enhance customer satisfaction, and improve loyalty. Implementing a client experience solution helps businesses streamline processes, reduce response times, and maintain consistency in customer service. This ensures that customers receive high-quality support, no matter how they interact with the company, fostering long-term trust and retention.

How You’ll Benefit from CXM Outsourcing

  • Enhanced Customer Experience: With outsourced CXM, ensure personalized, seamless customer interactions that boost satisfaction and loyalty.
  • Streamlined Operations: A dedicated client experience solution ensures faster response times and consistent support across all communication channels.
  • Retention Growth: Maintain long-term customer relationships with professional and proactive customer management services.

Transform Your Business with Customer Experience Management Outsourcing

Maximize customer satisfaction with CXM outsourcing that delivers consistent and personalized interactions. Our tailored solutions align with your business goals, fostering stronger customer relationships.  

By utilizing customer support outsourcing services, you ensure every touchpoint is handled with care, professionalism, and expertise. With our CX managed services, your customer relations strategy evolves into a powerful tool for loyalty and growth, keeping your business ahead of the competition.  

Why Choose Our CX Management Outsourcing Services

Tailor-Made Business Models

We shape the ideal delivery model and contractual framework for every requirement, regardless of size. There is no one size fits all.

Operational Excellence

We take full ownership of outcomes and deliverables and integrate them into a continuous improvement model.

Multiple-Locations

Multiple Locations

Expert solutions delivered from the Philippines, India, Bulgaria, Vietnam, Morocco, and wherever you’d need.

Proficiency-Across-Different-Domains

Proficiency Across Different Domains

We specialize across diverse verticals, covering our client’s needs with in-house experts and cutting-edge technologies.

Client Success & Employee Happiness

We believe the wellbeing of our employees is strongly correlated with our clients’ success.

Derisked-Outsourcing

Derisked Outsourcing

We empower companies with smart and balanced outsourcing solutions, understanding the DOs and DONTs inside out.

Tech-Enthusiasts-&-Experts

Tech Enthusiasts & Experts

We integrate technology into everything we do, driving innovation.

Awards and Accolades

With various awards, Eastvantage is recognized for exceptional service and commitment to quality.

Outsourcing Solutions by Industry

Eastvantage provides customer experience managed services to a diverse range of industries, including technology, BFSI (Banking, Financial Services, and Insurance), e-commerce, and marketing and advertising.
people and culture of our lead generation outsourcing company

People & Culture

At Eastvantage, we cultivate a high-performance culture built on ownership and a relentless pursuit of excellence in our client experience services. Our core values of connectedness, curiosity, self-discipline, and premium service drive us to deliver exceptional results. As self-starters passionate about success, we are committed to going the extra mile for our clients.

Empowered by strong leadership and a focus on employee growth, we continuously strive for improvement. We believe in giving back to our community and fostering a positive impact. Our dedication to our clients, team members, and society fuels our drive to excel in everything we do.

Commonly Outsourced Processes

  • Commonly Outsourced Processes: 
  • Customer inquiry handling (pre- and post-sale) 
  • Customer feedback collection and analysis 
  • Complaint resolution and escalation management 
  • Loyalty programs and customer retention strategies 
  • Real-time customer support (chat, email, social media)

Tools
& Expertise

  • Customer Relationship Management (CRM): Salesforce, Zendesk, HubSpot, Freshworks 
  • Survey and Feedback Tools: Qualtrics, SurveyMonkey, Typeform 
  • Helpdesk and Ticketing Systems: Zoho Desk, Jira Service Management, Kayako 
  • Customer Analytics Platforms: Gainsight, Medallia, Sprinklr 
  • Live Chat Tools: Intercom, Drift, LiveChat 

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
eastvantage icon

FAQ

CX Outsourcing FAQs

What is CX outsourcing?

Customer experience (CX) outsourcing refers to partnering with a third-party provider to manage customer experience tasks. This can include handling customer inquiries, technical support, and feedback management, enabling businesses to streamline operations and enhance customer satisfaction.
Customer experience management outsourcing improves efficiency by leveraging expert teams and advanced tools. It reduces costs, enhances customer loyalty, and allows businesses to focus on strategic priorities while maintaining high-quality service.
By utilizing CXM outsourcing, businesses can scale operations, adapt to changing customer demands, and provide 24/7 support across multiple channels. This ensures consistent customer engagement and long-term loyalty.
alternate icon

Let’s shed
some light on
your savings!

Give our live calculator a go!

Price Estimate

Creative Service List
PHP 0.00
PHP 0.00
PHP 0.00
PHP 0.00
PHP 0.00
PHP 0.00
Subtotal, Exc. Taxes