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Customer Support Outsourcing

Unlock the full potential of your customer relationships. We understand that exceptional customer support and seamless CRM management are the cornerstones of any successful business. That’s why we offer tailored solutions designed to elevate your customer experience and drive growth.

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Success Story

Top Global Online Hobby Store Increases Client Loyalty and Brand Advocacy Through a High-Performing Customer Support Team

Success Story

A Norwegian Technology Company More Than Doubled Sales With the Help of a High-Performing Customer Support Team

Success Story

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4 Reasons to Outsource

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24/7 Availability and Scalability

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Multilingual Support

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Specialized Training and Technology

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Omnichannel Support

Client Testimonial

The current team we have is excellent, and I really appreciate their longevity and stability in the team. The team lead is wonderful.​ – Laoise, IT Services, Norway

How you’ll benefit

  • Streamlined Operations for Maximized Efficiency: Eastvantage’s customer support and CRM managed services are designed to streamline operations, reducing response times and ensuring that your team can focus on what they do best – growing your business. We implement proven strategies and utilize cutting-edge tools to boost efficiency across the board.
  • Data-Driven Insights for Informed Decision-Making: With Eastvantage’s analytics and reporting capabilities, you can gain valuable insights into customer behavior, preferences, and trends, enabling you to make informed business decisions that drive revenue and customer satisfaction.
  • Expertise You Can Trust: With over a decade of experience in the industry, our team of dedicated professionals has honed the art of delivering exceptional customer support and optimizing CRM systems. We stay updated with the latest trends and technologies to ensure your business remains ahead of the curve.

Transform your business

At Eastvantage, we’re more than service providers; we’re catalysts for positive change. We’ll create seamless customer journeys by optimizing your customer support processes and CRM systems. We can help your business elevate with data-driven decision-making, with the help of our analytics and reporting capabilities providing actionable insights into customer behavior and preferences. Discover how our expertise can revolutionize your business operations, driving unprecedented growth and customer satisfaction. Let’s embark on a journey towards unparalleled business success.

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Maximizing Customer Satisfaction Through a Streamlined Support Process Flow

Implementing a well-defined customer support process flow is the cornerstone of exceptional service delivery. It ensures that every customer interaction is handled efficiently and consistently, leaving a positive impression at every touchpoint. With a structured process in place, issues are resolved promptly, inquiries are addressed with precision, and customer satisfaction soars.

Product Support – Pre and Post Sales

Build customer trust and loyalty by providing a seamless experience from the initial interest in your product through to its successful use and beyond.

Sales Consulting and Strategic Advisory

Enhance your sales effectiveness, refine your approaches, and make informed decisions to achieve sustainable growth and success in the marketplace.

Product Support + Sales Consulting and Strategic Advisory

Elevate your business with our comprehensive outsourcing solutions, seamlessly blending expert product support, presales and post sales expertise, with top-tier sales consulting and strategic advisory services for unmatched growth and customer satisfaction.

Commonly Outsourced Processes

  • Customer Service
  • Technical Support
  • Live Chat
  • Email Support
  • Social Media Support
  • CRM Administration and Analysis

Tools
& Expertise

  • Salesforce
  • Zendesk
  • HubSpot
  • Microsoft Dynamics 365
  • Zoho CRM
  • Freshworks

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
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FAQ

What services does Eastvantage offer?

At Eastvantage, our services encompass a wide spectrum of outsourcing and managed solutions. From customer support and back-office operations to digital marketing and software development, we leverage our deep industry knowledge and operational excellence to help businesses achieve their strategic goals.

Eastvantage is your trusted managed services partner, driven by a team of experts with unparalleled industry knowledge. We bring innovation, agility, and a proven approach to enhance your business’s productivity while reducing costs. This allows you to focus on your core competencies, promoting growth and scalability in a rapidly evolving business landscape.

Eastvantage serves clients across a diverse spectrum of industries, including but not limited to technology, BFSI (Banking, Financial Services, and Insurance), e-commerce, marketing and advertising, professional services, and various other sectors. Our services are highly adaptable and customizable to meet the unique needs of businesses in these industries, leveraging our deep industry knowledge and operational excellence to drive success.

Eastvantage is a global company with presence in multiple countries, including Belgium, Bulgaria, India, the Philippines, United States, Vietnam, and Morocco. Our global reach allows us to provide a wide range of offshore and nearshore outsourcing services to meet the specific needs of our clients. Whether you require on-site support or remote assistance, our extensive network of offices ensures that we can deliver the services you need, wherever you are.

Data security and privacy are paramount at Eastvantage. We implement stringent security measures, including confidentiality agreements and robust technology infrastructure, all while complying with international data protection regulations.

Contract duration with EastVantage is flexible and adaptable to your business needs. Whether you require short-term or long-term services, our team will work closely with you to align our services with your objectives.

Beginning your journey with Eastvantage is straightforward. Contact us through our website, and our team will initiate a consultation to understand your unique needs. We will then develop a tailored solution for your business, capitalizing on our expertise and operational excellence.

Certainly. Eastvantage offers service agreements that provide the flexibility to scale services up or down as your business requirements evolve. We understand the dynamic nature of businesses and are here to adapt to your changing needs.

At Eastvantage, our differentiator lies in our team of dedicated professionals who combine deep industry knowledge with cutting-edge technology. We focus on delivering innovative, customized solutions aligned with your business goals, all while taking full ownership of outcomes.

Reaching out to Eastvantage is easy. You can contact us through the “Contact Us” section on our website or reach our dedicated team via phone or email. We’re here to provide you with all the information and assistance you need as your trusted managed services partner.

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