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Technical Support

Experience seamless operations with our Technical Support Managed Services. Our expert team ensures round-the-clock assistance, resolving technical issues swiftly and providing proactive solutions. Elevate your operational efficiency and focus on innovation while we handle the technical intricacies.

Client Testimonial

When the need arose, they delivered fast setup in India, hiring new staff, opening up a new office space and provided what we need – Sacha, IT Services and IT Consulting, Luxembourg

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Success Story

IT and Technology Experts Support Expansion From Australasia to Global

Success Story

A Belgian IT Solutions Provider Increases Sales by 31% With Expert Cloud Support

Success Story

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Tailor-Made Business Models

We shape the ideal delivery model and contractual framework for every requirement, regardless of size. There is no one size fits all.

Operational Excellence

We take full ownership of outcomes and deliverables and integrate them into a continuous improvement model.

Multiple-Locations

Multiple Locations

Expert solutions delivered from the Philippines, India, Bulgaria, Vietnam, Morocco, and wherever you’d need.

Proficiency-Across-Different-Domains

Proficiency Across Different Domains

We specialize across diverse verticals, covering our client’s needs with in-house experts and cutting-edge technologies.

Client Success & Employee Happiness

We believe the wellbeing of our employees is strongly correlated with our clients’ success.

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Derisked Outsourcing

We empower companies with smart and balanced outsourcing solutions, understanding the DOs and DONTs inside out.

Tech-Enthusiasts-&-Experts

Tech Enthusiasts & Experts

We integrate technology into everything we do, driving innovation.

How you’ll benefit

  • Expertise and Specialization: We have dedicated teams of technical experts who are well-versed in various technologies and platforms. This specialized knowledge ensures prompt and accurate issue resolution, enhancing the overall customer experience.
  • Multichannel Support: We provide support through multiple communication channels, such as phone, email, chat, and social media, giving customers the flexibility to choose their preferred mode of contact. This ensures a convenient and accessible support experience.
  • 24/7 availability: We possess the capacity to deliver 24/7 support across US, EU, and APAC timezones, catering to diverse competency levels and industries.

Transform your business

Our Customer Support Managed Services are designed for unparalleled efficiency, responsiveness, and customer satisfaction, driving growth and profitability. We understand that exceptional customer experiences are fundamental to success. Our dedicated team will optimize your CRM processes and streamline customer support operations. Partner with us and elevate your business to new heights. Discover how our Managed Services can be the catalyst for your success today.

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People & Culture

Eastvantage fosters a culture of ownership and going the extra mile. Our core values reflect this: connectedness, curiosity, self-discipline, and premium service. We are self-starters who share a passion for delivering results.

We share our inspiration with you, rallying behind your brand and delivering well-planned, well-executed results. Empowered by our management team, we continuously improve through employee development and engagement programs, and we are committed to corporate social responsibility.

Recognizing the pivotal roles we play in the success of our clients, our teammates, and our communities inspires us to bring our best to the workplace, every day.

Commonly Outsourced Processes

  • Helpdesk Services
  • Remote Desktop Support
  • Software Installation and Configuration
  • Hardware Troubleshooting
  • Network Management and Monitoring
  • IT Security and Virus Protection
  • Software Updates and Patch Management

Tools
& Expertise

  • Zendesk
  • Freshdesk
  • ServiceNow
  • Salesforce Service Cloud
  • JIRA Service Desk
  • TeamViewer

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
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FAQ

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