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Delivering Excellence from Every Location
March 19, 2025
Mumbai, INDIA — Eastvantage, a leading global provider of business process outsourcing (BPO) and technology services, has announced the opening of its second office and delivery center in Mumbai, India. This expansion marks a significant milestone in the company’s growth, reinforcing its commitment to delivering high-quality outsourcing solutions and driving value for global clients.
The new office is located at YesssWorks, Q6, Millennium Business Park, Sector 2, Mahape, Navi Mumbai, Maharashtra will serve as a key hub for Data analytics, finance & accounting, software and tech-enabled services, and customer support.
Strategic Growth in India
Eastvantage established its first delivery center in Bengaluru (Bangalore) in 2022, and since then, the company has grown fourfold, leveraging India’s vast talent pool and deep expertise in BPO and IT services.
“Our ongoing growth in India highlights our dedication to innovation and operational excellence.” said Kamal Asarpota, CEO of Eastvantage. “Mumbai is a thriving hub for skilled professionals, and this new facility allows us to strengthen our service capabilities while providing exceptional opportunities for local talent and contribute to India’s growth story.”
Sipin Sidharthan, Head of Operations at Eastvantage, added, “India has long been at the forefront of the ITES industry, and I’m proud that we are part of this journey. This new center reflects our commitment to delivering excellence from every location, ensuring our clients receive top-tier solutions.”
Why India? The Global Outsourcing Powerhouse
India has been a preferred outsourcing destination since the 1980s, when American Express opened a customer service center in Mumbai. Over the years, the country has built an unparalleled reputation for technology-driven BPO services, making it a key component of corporate growth strategies worldwide.
While cost efficiency is a well-known advantage, India’s success in outsourcing goes beyond just savings. According to Ryan Strategic Consulting, India was ranked the top global BPO destination based on a survey of 712 executives worldwide. Experts cite India’s long-standing expertise, innovation in digital customer experience, and highly skilled workforce as key reasons why businesses prefer outsourcing to the country.
Driving Innovation and Value
- Over 4 million professionals work in India’s BPO sector, contributing 6.25% of the country’s economy.
- India accounts for nearly 60% of the global BPO industry, solidifying its dominance in the field.
*Source: National Association of Software and Service Companies (NASSCOM)
In India’s Business Process Outsourcing (BPO) sector, roles in data analytics and workforce management are experiencing significant demand.
Data Analytics:
- India leads globally in the demand for data analytics skills, with 17.4% of job postings between January and July 2024 seeking professionals in this field. timesofindia.indiatimes.com
- Companies like Cargill are expanding their operations in India, planning to add 500 jobs focused on data engineering, analytics, and AI over the next two to three years. reuters.com
Workforce Management:
- The BPO sector’s expansion has increased the need for effective workforce management to handle large-scale recruitment and operations. linkedin.com
- The demand for formal outsourced employment in India has risen over the past 15 years, highlighting the importance of efficient workforce management strategies. quesscorp.com
Software Development:
- India remains a global hub for software development outsourcing, with IT services exports reaching $194 billion in FY 2024. (Source: nasscom.in)
- The demand for AI-driven software solutions has surged, with over 38% of Indian tech firms investing in AI and cloud-based applications. (Source: economictimes.indiatimes.com)
These trends underscore the critical role of data analytics, workforce management, and software development in enhancing efficiency and competitiveness within India’s BPO industry.
By expanding into Mumbai, Eastvantage strengthens its position in one of the most dynamic and sought-after outsourcing markets in the world. The new delivery center will support the company’s mission of reducing external recruitment dependency, fostering a more connected workforce, and improving retention rates.
For more details, send an email to [email protected] or visit www.eastvantage.com.
About Eastvantage
Since its establishment in 2010, Eastvantage has grown into a leading global managed services provider, delivering trusted offshoring solutions to businesses worldwide. With a strong presence across multiple strategic locations—including the Philippines, Vietnam, Morocco, Bulgaria, and India—the company continues to expand its reach and impact.
Specializing in Customer Experience (CX), Finance and Accounting, IT Outsourcing, and Software Development, Eastvantage provides highly skilled, dedicated teams tailored to diverse business needs.
Over the years, Eastvantage has empowered organizations across industries to achieve their growth objectives. Through unmatched expertise, operational excellence, and deep industry knowledge, the company has played a pivotal role in driving business expansion and success on a global scale.
