Customer Success Manager

About the role

As the Customer Success Manager at Eastvantage Business Solutions Inc., you will play a crucial role in ensuring the satisfaction and retention of our valued clients. In this full-time position based in Taguig City, Metro Manila, you will be responsible for building and maintaining long-term relationships with our customers, providing them with exceptional support and driving their overall success with our products and services.

Responsibilities:

• Plan, initiate, and manage projects from start to finish
• Define project scope, goals, and deliverables
• Develop project plans and timelines
• Allocate resources and monitor progress
• Communicate with stakeholders and team members
• Manage working relationship with current and prospective clients
• Manage risks and issues that may arise
• High-level checks such as technical requirements and fit
• Ensure projects are completed on time and within budget
• Handle escalations
• Measure and report on customer success metrics
• Writing technical documentation and contract / tender reviews

Qualifications:

• 5 and above years of experience
• Proven experience with project management, customer success management, or risk management
• Excellent organizational and time management skills
• Strong communication and leadership abilities
• Knowledge of project management tools and techniques
• Proven ability to learn about new technologies and software
• Bachelor’s degree in a relevant field (preferred)
• Knowledge of CRM software (e.g., Salesforce)
• Project management certification a plus
• Portfolio of projects handled
• Experience in working with SAaS is a plus