| BPO Team Leader | Local Account | Onsite

About The Role

?What we offer:

– Permanent position and Local Account

– Salary Budgte: 45K – 50K package

– Day 1 HMO plus 1 dependent (upon regularization)

– Government benefits, 22PTOs, 13th month pay , Holiday pay


Assign tasks, disseminate information and process updates to the team members.
Analyze volume of calls, emails and chat on a daily basis to ensure desired program targets are
Conduct weekly and quarterly meetings with other departments like Training, Quality, work force
teams to review performance on both Program and people metrics like attendance, attrition,
adherence, OT, etc.
Present reports for business reviews.
Prepare reports on top and bottom performers and cross-checks this with overall metrics for the
account / program.


Position Requirements

With a strong customer service background in the BPO industry.
Preferably at least 2 years of solid experience in the similar role.
Insurance background is a plus but not a requirement.
Must have a good English communication skills (verbal and written)
Analytical & Leadership skills
Candidates must possess at least a Bachelor’s Degree / College Degree, any field.
Manages and oversees the activities of the team, ensuring that each individual performs at the par
standards set by the company and the client.
Amenable to working onsite (BGC, Taguig) and in rotational shifts.


About Eastvantage

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.

Job Category: CRM
Contract Type: Full-Time
Location: BGC Taguig
Division: Customer Care

Apply for this position

Allowed Type(s): .pdf, .doc, .docx