What is Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO) is an outsourcing arrangement where particular business processes operations and responsibilities of a company are outsourced to a third-party provider. This setup usually involves non-core operations to be subcontracted to the provider.

Our BPO Responsibilities

As a BPO partner in the Philippines, Eastvantage offers a wide variety of services and outsourcing arrangements that can be customised based on your company’s requirements. This outsourcing arrangement is one of the most comprehensive delivery models that we offer. Check out our agile solutions page to see all delivery models and the service scope of each one. Our BPO solution primarily covers the following:

Eastvantage BPO Services

Eastvantage’s decade-long service makes it an excellent outsourcing partner for clients worldwide. Our expertise boasts a wide range of accounts from different industries including e-commerce, technology, finance, healthcare, transportation, and more. We also specialise in a vast array of services including:

  • CRM services
  • Back-office support
  • Lead Generation services
  • IT and Technical support
  • Software Design and Development
  • Finance and Accounting services
  • Human Resources
  • Recruitment Process Outsourcing
  • E-commerce and Digital marketing
  • Knowledge Process Outsourcing

Visit our Areas of Expertise to find out more services that we support.

Benefits of BPO

The reason why Business Process Outsourcing in the Philippines is very successful is that companies world wide see the value that BPOs bring to their organisation.

  • Reduced Cost – there are multiple factors involved that cause cost-efficiency to BPOs but the main factor here would be the lower pay rate for talents with the same skillset offshore compared to the ones onshore.
  • Flexibility – with Eastvantage, you can customize how the outsourcing arrangement will be. This will allow you to concentrate on the core functions of your business while we take care of the rest or you can have complete control of the operations while we assist on the HR functions.
  • International Presence – having a team off-shore makes your brand an international entity that has functions running in different parts of the world.
  • Work Efficiency –  the talent pool on this side of the globe is very much qualified for the tasks that you need and has always been very efficient when it comes to productivity.

BPO Solutions

Eastvantage is available to work in sync with your timezone as we operate 24/7. We also have effectively proven business continuity plans to ensure your business will run smoothly on this side of the globe. We pride ourselves on the flexibility of our delivery models so that we can provide the best service to our clients across the globe from the USA, to Europe, Asia, and Australia. Contact us now and we’ll bring out the best solution for your business.