A Fortune Global 500 Company Grows its Asian Market With Expert Customer Support
Problem / Challenge The client’s brand of consumer electronics is a leader in the European white goods market. With over 60 years of experience, the group now has 28 production facilities with 40,000 employees globally serving 130+ countries. They have seen the increasing potential of the Asian market and wanted to accelerate their growth in […]
A Norwegian Technology Company More Than Doubled Sales With the Help of a High-Performing Customer Support Team
PROBLEM / CHALLENGE An existing client, a technology company producing user-friendly radon detectors to control indoor air quality, was planning to gradually launch a new line of products that leveraged the Internet of Things (IoT) between 2018 to 2021. The company was concerned that because the customer support team had limited knowledge of the new […]
