High Touch Customer Service Team Supports Growth of Australia’s Leading Curated Marketplace
Problem / Challenge The Australian client maintains an ecommerce site that offers unique gift items expertly sourced from a global community of cottage industries, independent studios, and hole-in-the-wall retailers. They market the products and process orders for delivery by the manufacturers directly to the customers. The client’s market was growing and because of the nature […]
An Online Belgian Beer Shop Increases Transaction Volume by 359% Through Expert Digital Marketing Support
The Problem / ChallengeThe Belgium-headquartered client has gained a modest following in its first years of operation and has been shipping Belgian beers to customers throughout Europe and internationally. They wanted to optimize international sales by expanding their brand awareness and establishing themselves as the preferred Belgian beer shop for Belgium beer connoisseurs worldwide, which […]
A Leading Australian Ecommerce Site Easily Adapts to the Market Disruption Through Expert Customer Support
Problem / Challenge The client has been representing a number of brands since 2011 and features their partners’ high quality products, mostly consumer electronics, through a collection of online shopping websites. They combine these products with efficient delivery service Australia-wide. When the pandemic struck in 2020, Australian shoppers adopted a more local focus and their […]
Innovation Excellence Meets Operations Excellence With Successful Disruption of the US and EU Intimate Apparel Industry
PROBLEM / CHALLENGE After years of research and development, and thereafter a successful launch in Australia, the client was ready to introduce their unique line of sustainable, hi-tech, and comfortable women’s intimate apparel to the US and European markets. As they were not only introducing the brand but also a novel product, they still had […]
Top Global Online Hobby Store Increases Client Loyalty and Brand Advocacy Through a High-Performing Customer Support Team
PROBLEM / CHALLENGE Due to the increasing popularity of drones and a shift in buyer preference to shop online, a global, Radio Control E-tailer experienced dramatic growth over the last decade. With increased sales, the volume of incoming queries and support issues from new and existing customers became a problem for their in-house service teams […]
