The Requirement / The Challenge
The client needed to set up a centre with a plug & play capability, while offering a competitive rate for a 24/7 operation. They also wanted a partner who can eventually transition into managed services, with the ability to provide exceptional numbers through operational support with minimal involvement from the Australia office.
The client established a team of 5 associates and 1 team leader and has since grown to 4 teams with 27 members. Our associates are all experienced and knowledgeable in the airline industry, with technical skills in Sabre, Amadeus, GDS, Galileo and more. They also come with the soft skills necessary to best handle the nature of inquiries that the client receives.