The Requirement / The Challenge
Fast ramp-up, onboarding, training, and startup for a large number of customer service agents in 3 weeks, with the foresight to grow exponentially over the next quarters.
Set up a dedicated 24/7/365 team
Assigned a full team structure including team leads, QA, Product specialists, payment specialists, and training team
Train and implement procedures and tools
Tools: Live2Support, Zendesk, Comm100, All cloud-based