Multi-lingual Filipino talent supporting worldwide growth of business

A global technology company offering business English solutions for global talent is in need of the right partner to support its 200,000 learners per year. They also have a high renewal rate for their B2B partners, representing a healthy business with a wealth of opportunity for innovation and growth.

The Project

With the growth experienced by the client, they would need to transition their teams of blended roles — Accountant, Learning Specialists, HR Helpdesk and Virtual Teachers — into a proper office setting from work from home set up and 3rd party service provider.

The Requirement / The Challenge
They are looking for a partner that can scale up with their growth.

The Solution
Eastvantage provided extensive staffing and back-office support with multi-lingual Filipino talent. The team is composed of 27 people, with profiles ranging from education support to back-office specialists in HR and finance. They are responsible for delivering support to different regions, including Europe, the Americas, South and East Asia, and Southeast Asia.

With such a diverse group, Eastvantage also provided strong operational support, the true key in making offshore staffing work.

Tools: Skype for Business, Financial Force, Expensify, Zendesk, Online Learning Website

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