A global technology company offering business English solutions for global talent is in need of the right partner to support its 200,000 learners per year. They also have a high renewal rate for their B2B partners, representing a healthy business with a wealth of opportunity for innovation and growth.
With the growth experienced by the client, they would need to transition their teams of blended roles — Accountant, Learning Specialists, HR Helpdesk and Virtual Teachers — into a proper office setting from work from home set up and 3rd party service provider.
The Requirement / The Challenge
They are looking for a partner that can scale up with their growth.
Eastvantage provided extensive staffing and back-office support with multi-lingual Filipino talent. The team is composed of 27 people, with profiles ranging from education support to back-office specialists in HR and finance. They are responsible for delivering support to different regions, including Europe, the Americas, South and East Asia, and Southeast Asia.
With such a diverse group, Eastvantage also provided strong operational support, the true key in making offshore staffing work.
Tools: Skype for Business, Financial Force, Expensify, Zendesk, Online Learning Website
Eastvantage provides inspired solutions to outsourcing challenges. Click on the following links to find out more about our flexible Outsourcing Solutions, Range of Expertise, and Success Stories.