Technical Support Outsourcing

Experience seamless operations with our outsourced technical support managed services. Our expert team ensures round-the-clock assistance, resolving technical issues swiftly and providing proactive solutions. Elevate your operational efficiency and focus on innovation while we handle the technical intricacies.

Client Testimonial

When the need arose, they delivered fast setup in India, hiring new staff, opening up a new office space and provided what we need – Sacha, IT Services and IT Consulting, Luxembourg

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Success Story

IT and Technology Experts Support Expansion From Australasia to Global

Success Story

A Belgian IT Solutions Provider Increases Sales by 31% With Expert Cloud Support

Success Story

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Transform Your Technical Support with Eastvantage

Businesses today face escalating support costs, talent shortages, and the pressure to deliver exceptional customer experiences. Managing a strong technical support team can be difficult, diverting valuable resources from core competencies. Our technical support outsourcing solutions offer a strategic approach to overcoming these obstacles, providing you with the support you need to thrive.

Optimize your operations with expert technical support outsourcing. Our team handles complex issues, from network infrastructure to software, freeing you to focus on growth. Experience improved response times, enhanced customer satisfaction, and cost savings. Whether you need IT support or comprehensive managed network outsourcing, we’ve got you covered.
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Expertise at Your Fingertips

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Cost-Efficiency

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Focus on Core Competencies

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Scalability and Agility

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Why Get a Technical Support Outsourcing Provider

Optimize your operations with expert technical support outsourcing. Our team handles complex issues, from network infrastructure to software, freeing you to focus on growth. Experience improved response times, enhanced customer satisfaction, and cost savings. Whether you need IT support or comprehensive managed network outsourcing, we’ve got you covered.

How You’ll Benefit from Technical Support Outsourcing

  • Expertise and Specialization: We have dedicated teams of technical experts who are well-versed in various technologies and platforms. This specialized knowledge ensures prompt and accurate issue resolution, enhancing the overall customer experience.
  • Multichannel Support: We provide support through multiple communication channels, such as phone, email, chat, and social media, giving customers the flexibility to choose their preferred mode of contact. This ensures a convenient and accessible support experience.
  • 24/7 Availability: Our company possesses the capacity to deliver 24/7 outsourced technical support across US, EU, and APAC timezones, catering to diverse competency levels and industries.

 

Transform Your Business with Outsourced Technical Support Services

Our customer support outsourcing services are designed for unparalleled efficiency, responsiveness, and customer satisfaction, driving growth and profitability. We understand that exceptional customer experiences are fundamental to success. Our dedicated team will optimize your CRM processes and streamline customer support operations. Partner with us and elevate your business to new heights. 

Discover how our technical support outsourcing services can be the catalyst for your success today.

Why Choose Us as Your Technical Support Outsourcing Provider

Tailor-Made Business Models

We shape the ideal delivery model and contractual framework for every requirement, regardless of size. There is no one size fits all.

Operational Excellence

We take full ownership of outcomes and deliverables and integrate them into a continuous improvement model.

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Multiple Locations

Expert solutions delivered from the Philippines, India, Bulgaria, Vietnam, Morocco, and wherever you’d need.

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Proficiency Across Different Domains

We specialize across diverse verticals, covering our client’s needs with in-house experts and cutting-edge technologies.

Client Success & Employee Happiness

We believe the wellbeing of our employees is strongly correlated with our clients’ success.

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Derisked Outsourcing

We empower companies with smart and balanced outsourcing solutions, understanding the DOs and DONTs inside out.

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Tech Enthusiasts & Experts

We integrate technology into everything we do, driving innovation.

Awards and Accolades

Our numerous awards attest to our commitment to industry leadership and innovation.

Outsourcing Solutions by Industry

Our technical support services cater to a wide range of industries, including technology, electronics, banking, and retail. We make sure to offer tailored solutions to meet the unique needs of each industry.
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People & Culture

Eastvantage fosters a culture of ownership and going the extra mile. Our core values of connectedness, curiosity, self-discipline, and premium service drive us to deliver exceptional technical support solutions. We are self-starters passionate about achieving results for our clients.

By rallying behind your brand, we provide well-planned and executed technical support outsourcing solutions. Our empowered team is dedicated to continuous improvement through employee development and a strong commitment to corporate social responsibility. Recognizing the pivotal role we play in our clients’ success; we strive for excellence in every interaction.

Commonly Outsourced Processes

  • Customer Inquiry Handling
  • Technical Issue Resolution
    Product and Service Support
  • Customer Onboarding and Training
  • Technical Troubleshooting and Diagnostics
  • Incident Management
  • Customer Feedback and Surveys
  • Order and Account Management
  • Chat and Email Support
  • Technical Documentation and Knowledge Management

Tools
& Expertise

  • Zendesk
  • Freshdesk
  • ServiceNow
  • Salesforce Service Cloud
  • JIRA Service Desk
  • TeamViewer

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
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FAQ

Outsourced Technical Support Services FAQs

What iIs technical support outsourcing?

Technical support outsourcing involves delegating your company’s technical support functions to an external service provider. This allows you to focus on core business operations while a team of experts handles technical issues and inquiries.
Outsourcing technical support can offer several benefits, including cost savings, access to specialized expertise, improved customer satisfaction, and the ability to scale support resources as needed.
Technical support outsourcing typically involves a collaborative partnership between your organization and the outsourced provider like Eastvantage. The process begins with a thorough assessment of your technical support needs and requirements. The provider then develops a customized solution tailored to your specific business objectives. The outsourced team will handle incoming support requests, troubleshoot issues, and provide technical assistance to your customers or employees. Regular performance metrics and reporting are essential to ensure the success of the partnership.
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