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Product Support – Pre and Post Sales

Our Product Assistance specialists dedicated to your account for will respond to your prospective and existing customers’ pre-sales queries about your products and will endeavor to influence the customer to switch to your brand. They will also handle post-sales concerns including order fulfillment, billing and collections, cancellation or order change, returns, complaints, service delivery, or incident management.

Client Testimonial

I admire Eastvantage’s integrity as an organization, establishing itself as a trustworthy partner of our company. – Elaine, Software Development Company, Denmark

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Success Story

A Fortune Global 500 Company Grows its Asian Market With Expert Customer Support

Success Story

A Norwegian Technology Company More Than Doubled Sales With the Help of a High-Performing Customer Support Team

Success Story

A Leading Australian Ecommerce Site Easily Adapts to the Market Disruption Through Expert Customer Support
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Expertise at Your Fingertips

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Cost-Efficiency

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Focus on Core Competencies

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Scalability and Agility

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Scalability and Agility

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Scalability and Agility

How you’ll benefit

  • Cost Efficiency: Outsourcing customer support can significantly reduce operational costs. This includes expenses related to hiring and training in-house staff, providing office space, purchasing equipment, and maintaining necessary software and tools. By outsourcing, businesses can often access a team of skilled professionals at a fraction of the cost of maintaining an in-house team.
  • Access to Specialized Expertise: Customer support outsourcing companies often have specialized knowledge and expertise in providing customer service across various industries. They invest in training their teams to handle a wide range of customer inquiries effectively. This means businesses can tap into a pool of skilled professionals without having to invest in extensive training programs themselves.
  • Scalability and Flexibility: Outsourcing provides businesses with the flexibility to scale their customer support operations up or down based on demand. During busy seasons or product launches, you can quickly ramp up the support team to handle increased inquiries. Conversely, during quieter periods, you can scale back without the overhead of maintaining a full-time, in-house team. This scalability is especially beneficial for businesses with fluctuating customer support needs.

Transform your business

Our Customer Support Managed Services are designed for unparalleled efficiency, responsiveness, and customer satisfaction, driving growth and profitability. We understand that exceptional customer experiences are fundamental to success. Our dedicated team will optimize your CRM processes and streamline customer support operations. Partner with us and elevate your business to new heights. Discover how our Managed Services can be the catalyst for your success today.

Tailor-Made Business Models

We shape the ideal delivery model and contractual framework for every requirement, regardless of size. There is no one size fits all.

Operational Excellence

We take full ownership of outcomes and deliverables and integrate them into a continuous improvement model.

Multiple-Locations

Multiple Locations

Expert solutions delivered from the Philippines, India, Bulgaria, Vietnam, Morocco, and wherever you’d need.

Proficiency-Across-Different-Domains

Proficiency Across Different Domains

We specialize across diverse verticals, covering our client’s needs with in-house experts and cutting-edge technologies.

Client Success & Employee Happiness

We believe the wellbeing of our employees is strongly correlated with our clients’ success.

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Derisked Outsourcing

We empower companies with smart and balanced outsourcing solutions, understanding the DOs and DONTs inside out.

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Tech Enthusiasts & Experts

We integrate technology into everything we do, driving innovation.

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People & Culture

Eastvantage fosters a culture of ownership and going the extra mile. Our core values reflect this: connectedness, curiosity, self-discipline, and premium service. We are self-starters who share a passion for delivering results.

We share our inspiration with you, rallying behind your brand and delivering well-planned, well-executed results. Empowered by our management team, we continuously improve through employee development and engagement programs, and we are committed to corporate social responsibility.

Recognizing the pivotal roles we play in the success of our clients, our teammates, and our communities inspires us to bring our best to the workplace, every day.

Commonly Outsourced Processes

  • Inbound Product Inquiries
  • Order Processing
  • Technical Assistance
  • Product Demonstrations
  • Product Installation and Setup
  • Troubleshooting and Issue Resolution
  • Returns and Exchange Processing
  • Warranty and Service Contract Management
  • Feedback Collection and Analysis
  • Customer Training and Onboarding

Tools
& Expertise

  • Zendesk
  • Freshdesk
  • Intercom
  • Help Scout
  • Salesforce Service Cloud
  • LiveChat
  • TeamSupport
  • Kayako
  • Groove
  • Zoho Desk

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
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FAQ

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