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Outsource Customer Helpdesk Services

We have the capability to provide support in US, EU, and APAC time zones on a 24/7 basis, for all competency levels, across all industries. With our Customer Helpdesk services, we take on the responsibility of elevating your customers’ experience and establishing a trusting environment.

Let's talk! Book a call with our experts for a free consultation and let us find the best tailored solution for you. At the same time, we can share relevant success stories of businesses we’ve transformed.

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Awards and Recognition

  • Get improved customer satisfaction and retention with our experienced agents providing efficient and effective support.
  • Have access to expertise with customer helpdesk specialists dedicated to your account, responsible for ensuring proper understanding of your products, services, and systems.
  • Gain access to diverse channel proficiencies: Our staff will communicate with your clients through voice, email, online chat, and voice calls

Client Testimonial

Eastvantage was able to onboard and retain critical employees for our company

– Vikrant, IT Serives and IT Consulting, Germany

4 Reasons to Outsource

icon expertise

Expertise at Your Fingertips

icon core competencise

Focus on Core Competencies

icon cost efficiency

Cost-Efficiency

icon scalability

Scalability and Agility

Commonly Outsourced Processes

  • Inbound Call Handling
  • Email Support
  • Live Chat Support
  • Ticket Management

Tools
& Expertise

  • Zendesk
  • Freshdesk
  • Salesforce Service Cloud
  • Intercom
  • Help Scout
  • LiveChat
Culture Statement 1
Trust in Radical Truth and Radical Transparency
"This culture creates an environment where I can freely express myself and collaborate with my colleagues, like being part of a supportive family that values open communication."
Aishwarya
QA Engineer L3
aishwarya culture 1
Culture Statement 2
It is ok to make mistakes but unacceptable not to learn from them
"You can experiment to achieve your goals, from the smallest tasks to the biggest projects without being discouraged to try something new."
Kel
SEO
kel culture 1
Culture Statement 3
Don't worry about looking good - worry about achieving your goals
"Here at Eastvantage, we go for substance over style. We are not focusing on appearances or seeking validation from others. We are encouraged to have a results-oriented mindset rather than getting caught up in superficial concerns."
Yang
Marketing Manager
yang culture 1
Culture Statement 4
Remember to reflect when you experience pain and act upon it
"We advocate for an honest and open communication style that can lead to better decision-making."
Dustin
Team Leader
dustin culture 1
Culture Statement 5
No idle complaints, only constructive criticism
"Constructive criticism is the best feedback in turning challenges into stepping stones towards improvement."
Marysan
Graphic Designer
san culture 1
Culture Statement 6
What moves us forward: making suggestions and questioning the status quo.
"The team is what moves the company forward and makes the whole process productive."
Maya
Trainer Manager
maya culture 1
Culture Statement 7
Constantly train, test and evaluate.
"Constantly training and developing talents results in creating meaningful jobs and happy employees."
Radi
Country Manager - Bulgaria
radi culture 1
Culture Statement 8
Learn from your wins as much as you learn from your failures
"If ever you fail, you’ll get something out of it. But if you win, celebrate those wins! Take note of those wins."
Pat
Learning and Development
pat culture 1
Culture Statement 9
#OCC Ownership, communication, and collaboration
"OCC has become a way of life on how I make my decisions. That’s the entire motto of EV: people’s happiness through its values."
Sneha
Recruitment
sneha culture 1

Team Qualifications & Certifications

Let's Talk!

Find out how Eastvantage can help you achieve your business objectives

If filling out forms is not your thing, you can send us an email at info@eastvantage.com. 

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