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Customer Help Desk Outsourcing

We have the capability to provide support in US, EU, and APAC time zones on a 24/7 basis, for all competency levels, across all industries. With our Customer Helpdesk services, we take on the responsibility of elevating your customers’ experience and establishing a trusting environment.

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Awards and Recognition

  • Get improved customer satisfaction and retention with our experienced agents providing efficient and effective support.
  • Have access to expertise with customer helpdesk specialists dedicated to your account, responsible for ensuring proper understanding of your products, services, and systems.
  • Gain access to diverse channel proficiencies: Our staff will communicate with your clients through voice, email, online chat, and voice calls

Client Testimonial

Eastvantage was able to onboard and retain critical employees for our company

– Vikrant, IT Serives and IT Consulting, Germany

4 Reasons to Outsource

icon expertise

Expertise at Your Fingertips

icon core competencise

Focus on Core Competencies

icon cost efficiency

Cost-Efficiency

icon scalability

Scalability and Agility

Commonly Outsourced Processes

  • Inbound Call Handling
  • Email Support
  • Live Chat Support
  • Ticket Management

Tools
& Expertise

  • Zendesk
  • Freshdesk
  • Salesforce Service Cloud
  • Intercom
  • Help Scout
  • LiveChat

Team Qualifications & Certifications