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Help Desk and Technical Support

Help Desk and Technical Support services provide timely assistance and solutions for IT-related issues and inquiries. Our skilled professionals ensure that your employees receive the support they need to maintain productivity and resolve technical challenges.

Client Testimonial

Eastvantage was able to onboard and retain critical employees for our company – Vikrant, IT Serives and IT Consulting, Germany

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Success Story

A CSR and Social Impact Platform Company Reduces Their Operational Costs by 40% by Partnering With Eastvantage

Success Story

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Success Story

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Why eastvantage?

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Resourcing Expertise

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Customized Services

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Managed by Partners

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Operational Expertise

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Agility

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Inspired Results

How you’ll benefit

  • Efficient Issue Resolution: Outsourcing help desk support to Eastvantage streamlines issue resolution, minimizing employee downtime and ensuring continuous operations.
  • Cost-Efficiency: Access to expert support without maintaining an in-house team results in cost savings.
  • Scalable Services: Our outsourced services can be scaled up or down as needed, aligning with your support requirements.

Transform your business

When you choose our IT Managed Services, you’re choosing transformation. Imagine your team focusing on innovation, streamlined operations driving competitiveness, and strategic guidance fueling growth. Efficient resource allocation keeps you adaptable, robust security builds trust, and a seamless customer experience sets you apart. It’s more than IT management – it’s reshaping your business for success, making you a leader in your industry. Welcome to a future powered by our partnership.

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People & Culture

Eastvantage fosters a culture of ownership and going the extra mile. Our core values reflect this: connectedness, curiosity, self-discipline, and premium service. We are self-starters who share a passion for delivering results.

We share our inspiration with you, rallying behind your brand and delivering well-planned, well-executed results. Empowered by our management team, we continuously improve through employee development and engagement programs, and we are committed to corporate social responsibility.

Recognizing the pivotal roles we play in the success of our clients, our teammates, and our communities inspires us to bring our best to the workplace, every day.

Commonly Outsourced Processes

  • Helpdesk Support
  • Desktop Support
  • End-User Support
  • Remote Support
  • Software Installation and Updates
  • Patch Management

Tools
& Expertise

  • Servicenow
  • Freshservice

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
  • IT Technical Support
  • IT Service Management
  • Cloud Management
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FAQ

What services does Eastvantage offer?

At Eastvantage, our services encompass a wide spectrum of outsourcing and managed solutions. From customer support and back-office operations to digital marketing and software development, we leverage our deep industry knowledge and operational excellence to help businesses achieve their strategic goals.

Eastvantage is your trusted managed services partner, driven by a team of experts with unparalleled industry knowledge. We bring innovation, agility, and a proven approach to enhance your business’s productivity while reducing costs. This allows you to focus on your core competencies, promoting growth and scalability in a rapidly evolving business landscape.

Eastvantage serves clients across a diverse spectrum of industries, including but not limited to technology, BFSI (Banking, Financial Services, and Insurance), e-commerce, marketing and advertising, professional services, and various other sectors. Our services are highly adaptable and customizable to meet the unique needs of businesses in these industries, leveraging our deep industry knowledge and operational excellence to drive success.

Eastvantage is a global company with presence in multiple countries, including Belgium, Bulgaria, India, the Philippines, United States, Vietnam, and soon, Morocco. Our global reach allows us to provide a wide range of offshore and nearshore outsourcing services to meet the specific needs of our clients. Whether you require on-site support or remote assistance, our extensive network of offices ensures that we can deliver the services you need, wherever you are.

Data security and privacy are paramount at Eastvantage. We implement stringent security measures, including confidentiality agreements and robust technology infrastructure, all while complying with international data protection regulations.

Contract duration with EastVantage is flexible and adaptable to your business needs. Whether you require short-term or long-term services, our team will work closely with you to align our services with your objectives.

Beginning your journey with Eastvantage is straightforward. Contact us through our website, and our team will initiate a consultation to understand your unique needs. We will then develop a tailored solution for your business, capitalizing on our expertise and operational excellence.

Certainly. Eastvantage offers service agreements that provide the flexibility to scale services up or down as your business requirements evolve. We understand the dynamic nature of businesses and are here to adapt to your changing needs.

At Eastvantage, our differentiator lies in our team of dedicated professionals who combine deep industry knowledge with cutting-edge technology. We focus on delivering innovative, customized solutions aligned with your business goals, all while taking full ownership of outcomes.

Reaching out to Eastvantage is easy. You can contact us through the “Contact Us” section on our website or reach our dedicated team via phone or email. We’re here to provide you with all the information and assistance you need as your trusted managed services partner.

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