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Technical Support

Experience seamless operations with our Technical Support Managed Services. Our expert team ensures round-the-clock assistance, resolving technical issues swiftly and providing proactive solutions. Elevate your operational efficiency and focus on innovation while we handle the technical intricacies.

Client Testimonial

When the need arose, they delivered fast setup in India, hiring new staff, opening up a new office space and provided what we need – Sacha, IT Services and IT Consulting, Luxembourg

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Success Story

IT and Technology Experts Support Expansion From Australasia to Global

Success Story

A Belgian IT Solutions Provider Increases Sales by 31% With Expert Cloud Support

Why eastvantage?

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Resourcing Expertise

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Customized Services

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Managed by Partners

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Operational Expertise

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Agility

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Inspired Results

How you’ll benefit

  • Expertise and Specialization: We have dedicated teams of technical experts who are well-versed in various technologies and platforms. This specialized knowledge ensures prompt and accurate issue resolution, enhancing the overall customer experience.
  • Multichannel Support: We provide support through multiple communication channels, such as phone, email, chat, and social media, giving customers the flexibility to choose their preferred mode of contact. This ensures a convenient and accessible support experience.
  • 24/7 availability: We possess the capacity to deliver 24/7 support across US, EU, and APAC timezones, catering to diverse competency levels and industries.

Transform your business

Our Customer Support Managed Services are designed for unparalleled efficiency, responsiveness, and customer satisfaction, driving growth and profitability. We understand that exceptional customer experiences are fundamental to success. Our dedicated team will optimize your CRM processes and streamline customer support operations. Partner with us and elevate your business to new heights. Discover how our Managed Services can be the catalyst for your success today.

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People & Culture

Eastvantage fosters a culture of ownership and going the extra mile. Our core values reflect this: connectedness, curiosity, self-discipline, and premium service. We are self-starters who share a passion for delivering results.

We share our inspiration with you, rallying behind your brand and delivering well-planned, well-executed results. Empowered by our management team, we continuously improve through employee development and engagement programs, and we are committed to corporate social responsibility.

Recognizing the pivotal roles we play in the success of our clients, our teammates, and our communities inspires us to bring our best to the workplace, every day.

Commonly Outsourced Processes

  • Helpdesk Services
  • Remote Desktop Support
  • Software Installation and Configuration
  • Hardware Troubleshooting
  • Network Management and Monitoring
  • IT Security and Virus Protection
  • Software Updates and Patch Management

Tools
& Expertise

  • Zendesk
  • Freshdesk
  • ServiceNow
  • Salesforce Service Cloud
  • JIRA Service Desk
  • TeamViewer
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FAQ

What services does Eastvantage offer?

At Eastvantage, our services encompass a wide spectrum of outsourcing and managed solutions. From customer support and back-office operations to digital marketing and software development, we leverage our deep industry knowledge and operational excellence to help businesses achieve their strategic goals.

Eastvantage is your trusted managed services partner, driven by a team of experts with unparalleled industry knowledge. We bring innovation, agility, and a proven approach to enhance your business’s productivity while reducing costs. This allows you to focus on your core competencies, promoting growth and scalability in a rapidly evolving business landscape.

Eastvantage serves clients across a diverse spectrum of industries, including but not limited to technology, BFSI (Banking, Financial Services, and Insurance), e-commerce, marketing and advertising, professional services, and various other sectors. Our services are highly adaptable and customizable to meet the unique needs of businesses in these industries, leveraging our deep industry knowledge and operational excellence to drive success.

Eastvantage is a global company with presence in multiple countries, including Belgium, Bulgaria, India, the Philippines, United States, Vietnam, and soon, Morocco. Our global reach allows us to provide a wide range of offshore and nearshore outsourcing services to meet the specific needs of our clients. Whether you require on-site support or remote assistance, our extensive network of offices ensures that we can deliver the services you need, wherever you are.

Data security and privacy are paramount at Eastvantage. We implement stringent security measures, including confidentiality agreements and robust technology infrastructure, all while complying with international data protection regulations.

Contract duration with EastVantage is flexible and adaptable to your business needs. Whether you require short-term or long-term services, our team will work closely with you to align our services with your objectives.

Beginning your journey with Eastvantage is straightforward. Contact us through our website, and our team will initiate a consultation to understand your unique needs. We will then develop a tailored solution for your business, capitalizing on our expertise and operational excellence.

Certainly. Eastvantage offers service agreements that provide the flexibility to scale services up or down as your business requirements evolve. We understand the dynamic nature of businesses and are here to adapt to your changing needs.

At Eastvantage, our differentiator lies in our team of dedicated professionals who combine deep industry knowledge with cutting-edge technology. We focus on delivering innovative, customized solutions aligned with your business goals, all while taking full ownership of outcomes.

Reaching out to Eastvantage is easy. You can contact us through the “Contact Us” section on our website or reach our dedicated team via phone or email. We’re here to provide you with all the information and assistance you need as your trusted managed services partner.

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