Product Support – Pre and Post Sales

Our Product Assistance specialists dedicated to your account for will respond to your prospective and existing customers’ pre-sales queries about your products and will endeavor to influence the customer to switch to your brand. They will also handle post-sales concerns including order fulfillment, billing and collections, cancellation or order change, returns, complaints, service delivery, or incident management.

Client Testimonial

I admire Eastvantage’s integrity as an organization, establishing itself as a trustworthy partner of our company. – Elaine, Software Development Company, Denmark

Success Story

A Fortune Global 500 Company Grows its Asian Market With Expert Customer Support

Success Story

A Norwegian Technology Company More Than Doubled Sales With the Help of a High-Performing Customer Support Team

Success Story

A Leading Australian Ecommerce Site Easily Adapts to the Market Disruption Through Expert Customer Support

Why eastvantage?

Resourcing Expertise

Customized Services

Managed by Partners

Operational Expertise


Inspired Results

How you’ll benefit

  • Cost Efficiency: Outsourcing customer support can significantly reduce operational costs. This includes expenses related to hiring and training in-house staff, providing office space, purchasing equipment, and maintaining necessary software and tools. By outsourcing, businesses can often access a team of skilled professionals at a fraction of the cost of maintaining an in-house team.
  • Access to Specialized Expertise: Customer support outsourcing companies often have specialized knowledge and expertise in providing customer service across various industries. They invest in training their teams to handle a wide range of customer inquiries effectively. This means businesses can tap into a pool of skilled professionals without having to invest in extensive training programs themselves.
  • Scalability and Flexibility: Outsourcing provides businesses with the flexibility to scale their customer support operations up or down based on demand. During busy seasons or product launches, you can quickly ramp up the support team to handle increased inquiries. Conversely, during quieter periods, you can scale back without the overhead of maintaining a full-time, in-house team. This scalability is especially beneficial for businesses with fluctuating customer support needs.

Transform your business

Our Customer Support Managed Services are designed for unparalleled efficiency, responsiveness, and customer satisfaction, driving growth and profitability. We understand that exceptional customer experiences are fundamental to success. Our dedicated team will optimize your CRM processes and streamline customer support operations. Partner with us and elevate your business to new heights. Discover how our Managed Services can be the catalyst for your success today.

People & Culture

Eastvantage fosters a culture of ownership and going the extra mile. Our core values reflect this: connectedness, curiosity, self-discipline, and premium service. We are self-starters who share a passion for delivering results.

We share our inspiration with you, rallying behind your brand and delivering well-planned, well-executed results. Empowered by our management team, we continuously improve through employee development and engagement programs, and we are committed to corporate social responsibility.

Recognizing the pivotal roles we play in the success of our clients, our teammates, and our communities inspires us to bring our best to the workplace, every day.

Commonly Outsourced Processes

  • Inbound Product Inquiries
  • Order Processing
  • Technical Assistance
  • Product Demonstrations
  • Product Installation and Setup
  • Troubleshooting and Issue Resolution
  • Returns and Exchange Processing
  • Warranty and Service Contract Management
  • Feedback Collection and Analysis
  • Customer Training and Onboarding

& Expertise

  • Zendesk
  • Freshdesk
  • Intercom
  • Help Scout
  • Salesforce Service Cloud
  • LiveChat
  • TeamSupport
  • Kayako
  • Groove
  • Zoho Desk


What services does Eastvantage offer?

At Eastvantage, our services encompass a wide spectrum of outsourcing and managed solutions. From customer support and back-office operations to digital marketing and software development, we leverage our deep industry knowledge and operational excellence to help businesses achieve their strategic goals.

Eastvantage is your trusted managed services partner, driven by a team of experts with unparalleled industry knowledge. We bring innovation, agility, and a proven approach to enhance your business’s productivity while reducing costs. This allows you to focus on your core competencies, promoting growth and scalability in a rapidly evolving business landscape.

Eastvantage serves clients across a diverse spectrum of industries, including but not limited to technology, BFSI (Banking, Financial Services, and Insurance), e-commerce, marketing and advertising, professional services, and various other sectors. Our services are highly adaptable and customizable to meet the unique needs of businesses in these industries, leveraging our deep industry knowledge and operational excellence to drive success.

Eastvantage is a global company with presence in multiple countries, including Belgium, Bulgaria, India, the Philippines, United States, Vietnam, and soon, Morocco. Our global reach allows us to provide a wide range of offshore and nearshore outsourcing services to meet the specific needs of our clients. Whether you require on-site support or remote assistance, our extensive network of offices ensures that we can deliver the services you need, wherever you are.

Data security and privacy are paramount at Eastvantage. We implement stringent security measures, including confidentiality agreements and robust technology infrastructure, all while complying with international data protection regulations.

Contract duration with EastVantage is flexible and adaptable to your business needs. Whether you require short-term or long-term services, our team will work closely with you to align our services with your objectives.

Beginning your journey with Eastvantage is straightforward. Contact us through our website, and our team will initiate a consultation to understand your unique needs. We will then develop a tailored solution for your business, capitalizing on our expertise and operational excellence.

Certainly. Eastvantage offers service agreements that provide the flexibility to scale services up or down as your business requirements evolve. We understand the dynamic nature of businesses and are here to adapt to your changing needs.

At Eastvantage, our differentiator lies in our team of dedicated professionals who combine deep industry knowledge with cutting-edge technology. We focus on delivering innovative, customized solutions aligned with your business goals, all while taking full ownership of outcomes.

Reaching out to Eastvantage is easy. You can contact us through the “Contact Us” section on our website or reach our dedicated team via phone or email. We’re here to provide you with all the information and assistance you need as your trusted managed services partner.

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