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Customer Helpdesk

Customer helpdesk is one of the services offered under our customer support outsourcing solutions. We have the capability to provide support in US, EU, and APAC time zones on a 24/7 basis, for all competency levels, across all industries. With our Customer Support services, we take on the responsibility of elevating your customers’ experience and establishing a trusting environment.

Client Testimonial

Proactiveness and collaboration is improving year on year. – Laoise, IT Services, Norway

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Success Story

San Francisco Concierge Startup Grows From Infancy to Maturity With Inspired Outsourcing

Success Story

A Singapore-headquartered Digital Life Insurer Successfully Penetrates the Philippine Market Through Inspired Outsourcing

Success Story

A Leading Digital Asset Company Fast Tracks Expansion to the European Market Through Managed Services

Why eastvantage?

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Resourcing Expertise

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Customized Services

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Managed by Partners

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Operational Expertise

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Agility

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Inspired Results

How you’ll benefit

  • Improved Customer Satisfaction and Retention: Our experienced agents can provide efficient and effective support, resolving issues promptly. This positive experience leads to increased customer loyalty and retention, as well as positive word-of-mouth referrals, ultimately benefiting your business’s reputation.

 

  • Access to Expertise: Your customers will receive top-notch service from experienced agents. Our Customer Helpdesk specialists dedicated to your account will be responsible for ensuring proper understanding of your products, services, and systems. They will interact with your customers, employees, agents, or sales personnel, immediately get the context of concern or request, and ensure appropriate actions are taken to resolve any customer problems and concerns.

 

  • Diverse channel proficiencies: Our team will interact with your customers via voice call, email, or online or voice chat to provide support and information on the assigned products, services, and systems.

Transform your business

Our Customer Support Managed Services are designed for unparalleled efficiency, responsiveness, and customer satisfaction, driving growth and profitability. We understand that exceptional customer experiences are fundamental to success. Our dedicated team will optimize your CRM processes and streamline customer support operations. Partner with us and elevate your business to new heights. Discover how our Managed Services can be the catalyst for your success today.

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People & Culture

Eastvantage fosters a culture of ownership and going the extra mile. Our core values reflect this: connectedness, curiosity, self-discipline, and premium service. We are self-starters who share a passion for delivering results.

We share our inspiration with you, rallying behind your brand and delivering well-planned, well-executed results. Empowered by our management team, we continuously improve through employee development and engagement programs, and we are committed to corporate social responsibility.

Recognizing the pivotal roles we play in the success of our clients, our teammates, and our communities inspires us to bring our best to the workplace, every day.

Commonly Outsourced Processes

  • Inbound Call Handling
  • Email Support
  • Live Chat Support
  • Ticket Management

Tools
& Expertise

  • Zendesk
  • Freshdesk
  • Salesforce Service Cloud
  • Intercom
  • Help Scout
  • LiveChat

Team Qualifications & Certifications

IT Technical Support qualification
IT Service Management qualification
Customer Support qualification
Cloud Management qualification
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FAQ

What services does Eastvantage offer?

At Eastvantage, our services encompass a wide spectrum of outsourcing and managed solutions. From customer support and back-office operations to digital marketing and software development, we leverage our deep industry knowledge and operational excellence to help businesses achieve their strategic goals.

Eastvantage is your trusted managed services partner, driven by a team of experts with unparalleled industry knowledge. We bring innovation, agility, and a proven approach to enhance your business’s productivity while reducing costs. This allows you to focus on your core competencies, promoting growth and scalability in a rapidly evolving business landscape.

Eastvantage serves clients across a diverse spectrum of industries, including but not limited to technology, BFSI (Banking, Financial Services, and Insurance), e-commerce, marketing and advertising, professional services, and various other sectors. Our services are highly adaptable and customizable to meet the unique needs of businesses in these industries, leveraging our deep industry knowledge and operational excellence to drive success.

Eastvantage is a global company with presence in multiple countries, including Belgium, Bulgaria, India, the Philippines, United States, Vietnam, and soon, Morocco. Our global reach allows us to provide a wide range of offshore and nearshore outsourcing services to meet the specific needs of our clients. Whether you require on-site support or remote assistance, our extensive network of offices ensures that we can deliver the services you need, wherever you are.

Data security and privacy are paramount at Eastvantage. We implement stringent security measures, including confidentiality agreements and robust technology infrastructure, all while complying with international data protection regulations.

Contract duration with EastVantage is flexible and adaptable to your business needs. Whether you require short-term or long-term services, our team will work closely with you to align our services with your objectives.

Beginning your journey with Eastvantage is straightforward. Contact us through our website, and our team will initiate a consultation to understand your unique needs. We will then develop a tailored solution for your business, capitalizing on our expertise and operational excellence.

Certainly. Eastvantage offers service agreements that provide the flexibility to scale services up or down as your business requirements evolve. We understand the dynamic nature of businesses and are here to adapt to your changing needs.

At Eastvantage, our differentiator lies in our team of dedicated professionals who combine deep industry knowledge with cutting-edge technology. We focus on delivering innovative, customized solutions aligned with your business goals, all while taking full ownership of outcomes.

Reaching out to Eastvantage is easy. You can contact us through the “Contact Us” section on our website or reach our dedicated team via phone or email. We’re here to provide you with all the information and assistance you need as your trusted managed services partner.

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