About The Role
Assign tasks, communicate information, and provide updates to team members.
Analyze daily volume of calls, emails, and chat to ensure achievement of program targets.
Conduct weekly and quarterly meetings with other departments (e.g., Training, Quality, workforce teams) to review performance on program and people metrics such as attendance, attrition, adherence, OT, etc.
Prepare and present reports for business reviews.
Generate reports on top and bottom performers, and cross-reference them with overall metrics for the account/program.
Strong customer service background in the BPO industry.
Preferably at least 2 years of experience in a similar role.
Insurance background is a plus, but not required.
Excellent English communication skills (verbal and written).
Strong analytical and leadership skills.
Bachelor’s Degree or College Degree in any field.
Manage and oversee team activities, ensuring each individual meets the company and client’s performance standards.
Willingness to work onsite (BGC, Taguig) and in rotational shifts.
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.