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About the Role:
The Telephony Support Specialist provides essential technical support for telephony systems, assisting end-users with their queries, troubleshooting issues, and ensuring reliable telephony operations. This role involves day-to-day maintenance of telephony systems, including troubleshooting, performing updates, and escalating complex issues as needed.
Key Responsibilities:
- Provide first-line technical support for telephony and VoIP issues, assisting users with troubleshooting and resolving common problems.
- Monitor telephony systems to detect and prevent issues, ensuring high service availability.
- Perform maintenance tasks such as software updates, configuration adjustments, and hardware testing.
- Document support cases, solutions, and common troubleshooting steps for the knowledge base.
- Escalate complex issues to Telephony Engineers or other technical teams as necessary.
- Work closely with other IT support teams to ensure cohesive support across systems.
- Train end-users on basic telephony functions, including phone setup and troubleshooting tips.
Qualifications:
- Associate’s orBachelor’s degree in Information Technology, Computer Science, or a related field.
- 1+ years of experience in technical support, preferably with telephony or VoIP systems.
- Familiarity with telephony hardware and software, including PBX and IP phone systems.
- Basic understanding of VoIP protocols and network fundamentals.
- Strong customer service and communication skills.
- Ability to work in a fast-paced environment and manage multiple support cases.
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.
