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About the Role
• Responsible for handling developments for telephony system used by contact center.
• Develop call flow scripts and assess user experience based on contact center requirement.
• Technical support for call flow changes and initiatives
• Oversees the preparation and planning of call flows and communication improvements.
Position Requirements
• At least 3 years experience on coding and development on Voice Solutions
• Has knowledge and background on call flow development
• Programming Languages: Java VXML, Php, SQL, VoiceXML
• Web Scripting: HTML, JSP, JavaScript
• Database Systems: Oracle/ Microsoft SQL
• Applications: Microsoft, WebSphere, Eclipse, NetBeans, Postman, Aspect, Twilio or any contact center platform
• Has knowledge on API integrations and development
•The ability to plan and deliver oral and written communications that make an impact and persuade their intended audiences.
•The ability to develop, maintain, and strengthen partnerships with others inside or outside the organization who can provide information, assistance, and support.
