Technical Support Representative II (Onsite – Ortigas, Pasig City)

About The Role

Answering tickets focusing on consumer products and service questions;
Suggesting information about other products and services;
Tier 2 & 3 customer support;
Maintains customer records by updating account information. Overall knowledge base and data management.
Resolves product or service problems by clarifying the customer’s complaint;
Inquiring on the cause of the problem;
Selecting and explaining the best solution to solve the problem if possible;
Expediting correction or adjustment; following up to ensure resolution;

 

Position Requirements

At least 2 years strong background in technical support & strong communication skills (client wants someone who’s good in communication, answering questions in technical terms, explaining resolutions) mostly Tier 2 or Tier 3.
Good communication skills
Amenable to work onsite in ORTIGAS
Amenable to work in rotational or flexible shift; mid shift (3pm to 12 AM) & nightshift (10PM to 7PM or 9PM to 6 AM)

 

About Eastvantage

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.

Job Category: CRM
Contract Type: Permanent
Location: Ortigas, Pasig City
Division: Customer Care

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