Technical Support Engineer | Bangalore

We are looking for a knowledgeable and enthusiastic Technical Support Engineer for one of our clients in taking care of all support queries while adhering to the standard service management principles.

About the role:  

  • Provide first level support for internal stakeholders on system updates and service requests using basic technical knowledge 
  • Assist in assuming initial ownership for the coordination, investigation 
  • Ensure proper documentation for all problems, incidents, and requests 
  • Assist in interpreting problems or errors at a basic level and help in the assessment of risks of events and escalating appropriately to protect client services 
  • Demonstrate a good understanding of the customer’s business needs and apply them to the management of system events & incidents 
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles 
  • Work with other teams to ensure the coordinated management of incidents 
  • Meet and maintain daily and monthly service level standards 
  • Perform health checks on supported systems from time to time 
  • Perform initial assessment of the reported issues to check if it is valid and if all the needed information are provided 
  • Monitor the resolution of the incidents and requests, follow-up with the assigned resolvers, and provide updates to business, when necessary 

Position requirements:  

  • Candidates must have a Bachelor’s degree preferably in Information Technology or Computer Science. 
  • Minimum of 2 years of relevant experience in Service desk and infrastructure management. 
  • Excellent verbal and written communication skills. 
  • Willingness to learn new technologies. 
  • Willingness to work on a shifting schedule 

Skills: 

  • Technical expertise 
  • Problem-resolving abilities 
  • Written and communication skills 
  • Team partnership  
  • Strong customer service abilities  
  • Basic system troubleshooting 
Job Category: Technology
Contract Type: Full-Time
Location: Bangalore India
Division: Technology
Organization: Solutions 30 (S30)
Assigned Recruiter: surya.parashar@eastvantage.com

Apply for this position

Allowed Type(s): .pdf, .doc, .docx