About The Role
About the role:
Assign tasks, communicate information, and provide updates to team members.
Analyze daily volume of calls, emails, and chat to ensure achievement of program targets.
Conduct weekly and quarterly meetings with other departments (e.g., Training, Quality, workforce teams) to review performance on program and people metrics such as attendance, attrition, adherence, OT, etc.
Prepare and present reports for business reviews.
Generate reports on top and bottom performers, and cross-reference them with overall metrics for the account/program.
Strong customer service background in the BPO industry.
Must have at least 2 years of experience as Team Leader handling Life Insurance account only (STRICTLY life insurance)
Currently employed or is rendering already with the current company.
Should be able to provide concrete ACTION PLANS to address performance and outliers and employee who has stats that are inconsistent month-over-month.
Able to conduct Business Reviews
Able to conduct data analysis (RCA) and reporting the same
Willingness to work onsite (BGC, Taguig) and in rotational shifts
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.