About The Role
The primary accountability in this role is to engage students via telephone, email, live chat and social media channels to assist in their decision-making process to choose a partner university and ultimately, via targeted and personal communications, enroll. You will need to be super-confident on the phone as you will be speaking to prospective students (and sometimes their parents!) from around the globe. You will often be the first point of contact for people making a very big decision in where they want to study, so it is imperative you approach each communication with enthusiasm and passion, as this is what will stay with the student when deciding between their options. We will give you in-depth system and university specific training, but it will be your personality that makes the difference.
We value intelligent effort. To be an effective team member, youre amazing at:
communication all kinds and all directions
solving problems
working independently to a high quality
prioritising intelligently
Key accountabilities:
Make targeted outbound calls to prospective students to maximise applications, confirmations and ultimately enrolments.
Guiding the student on study options available for Overseas Universities as per their profile.
Counsel the students about the University & Course shortlisting.
Respond to student enquiries and assisting students primarily via telephone, email and Instant Messaging.
Adhere to pre-agreed service level commitments.
Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
Undertake such other duties as may from time to time be required, as commensurate with the role and the needs of the business.
Ensuring closure of positions in a timely manner.
Position Requirements
Confident and professional telephone manner
Superb communication skills including an excellent standard of spoken and written English
Ability to assist students in obtaining the necessary documentation needed for the application process.
1-3 years of outbound tele-calling/ student counselling experience.
A positive, can-do attitude and high level of initiative
Ability to perform well under pressure and multi-task
Experience of working in a proactive, rather than reactive manner
Experience of using Excel and Word
Excellent time management and ability to meet established deadlines
Ability to maintain focus and perspective at all times
Supportive and collaborative
Honest and conscientious
Energetic and determined
Sales and customer-service oriented
About Eastvantage
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.
