About The Role
We are committed to building a culture where diverse perspectives and expertise are integrated in our everyday work. We believe in the continual growth and development of our employees, so that we can provide best-in-class solutions to our clients.
While aiming to deliver client value, we believe it vital to consider our people in every business decision we make. Acting responsibly is not optional. It is essential.
Why this is important to us
Your main mission will consist in advising and assisting the Clients’ IT operations of client’s software products mainly using your technical skills providing services for but not limited to Application Administration, Oracle skills, Batch processing, System Monitoring and assisting client’s software product Upgrades/Patches.
You will be handling the operation of the client’s software product interfaces, service platform and environments including monitoring and the management of file systems, operating systems and virtualization software.
Based in Manila, you will support clients remotely – including direct client contact. You will participate in all aspects of operating product client’s software product and will work closely with the client’s technical teams as well as technical experts globally to provide comprehensive solutions for the customers.
What you will be responsible for
Perform analyses effectively, both onsite or remotely, to resolve problems and issues which occur in the system operations of client’s software products and the underlying infrastructure at clients to provide convincing and timely solutions to our clients, with guidance only on unusual and very complex situations
Support in escalation processes as a specialist in the systems operations area to secure client satisfaction
Advise our clients independently on a broad range of matters regarding systems and operations in connection with client’s software products and give direction to ensure that the clients use client’s software products in an optimal, future-oriented way
Deliver technical consultancy and support in relation to product client’s software product single-handedly on a wide range of topics, handle issues in new areas of expertise, and carry out specialist assignments to secure client satisfaction
Deliver technical operational services and assessments and contribute to enhancing existing and creating new services and assessments such as capacity review projects, information lifecycle management, technical configuration management and database management to optimize the Oracle database and technical environment of product client’s software product at clients to prepare for business growth and ensure cost efficiency and system stability
Identify needs for additional services and solutions which would improve the customer’s operations, recommend these internally and support the presales process to offer added value for the client
Provide technical expertise effectively to support client specific requirements such as backup strategy, clean-up and high availability to also ensure business continuity, with guidance only on unusual and very complex situations
Plan and perform efficiently
The technical installation and configuration of client’s software product and Oracle at new clients to provide smooth systems operations and client satisfaction
Plan and perform release upgrades for the client’s software product independently to make the full value of the latest version available to the client
Co-operate closely with other technical experts within clients on a local and global level, also by way of specialist roles (such as membership in technical domain teams or local technical committees as well as local service ownership), and share knowledge to ensure efficient solutions for the clients
Establish and maintain good customer relationships with IT staff at the clients and be regarded as a trusted advisor by the client to ensure a mutually beneficial partnership long-term
Act as coach or mentor and review work of others. Influence others regarding general practices and procedures within own field
Position Requirements
Bachelor’s degree with professional experience with operating standard applications necessary ideally coming from the financial sector/services in a large IT operational set-up.
Ideally 7 years of professional working experience supporting applications via Windows Operating Systems or Virtualization (VMWare, Citrix)
Script writing and automation using PowerShell is very good to have
Oracle reports, PL/SQL, XML/XSL are good to have
Proven track record of quickly acquiring new skills
Strong willingness to learn and adapt to emerging technologies
Highly service-oriented with a positive mindset and a strong commitment to delivering exceptional customer experiences
Comfortable working in a dynamic, fast-paced environment where you can make significant impact on achieving results and delivering effective solutions
Strong analytical skills and a solution-focused attitude
Ability to prioritize tasks, to ensure deadlines are achieved
Results-oriented with great collaborative skills
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.
