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About the Role
We are looking for a First Line Support Technician to provide technical assistance for large networks in a 24/7 support environment.
- Work setup: Onsite
- Location: St. Francis Square, Ortigas, Pasig City
- Shift: Night shift (Training), Dayshift (Production)
Responsibilities:
- Provide first line support for large networks, through online ticketing systems, handle telephone calls and tickets from (primarily) external customers to resolve connectivity and other issues customers may encounter
- Provide first line support for large networks, through online ticketing systems, handle telephone calls and tickets from (primarily) external customers to resolve connectivity and other issues customers may encounter
- Communicate and handle critical outages with regular updates to appropriate parties and customers
- Work with vendors and service providers where necessary to resolve any outstanding issues
- Ensure that correct work logging is performed based on company’s escalation procedures. Make sure that tickets are escalated ina timely fashion
- Assist other team members to complete assigned tasks to meet goals and objectives as needed
- Must be available to work rotational shifts as this is 24/7/365 support environment
- Working Hours (approximately) will be variable with 30 minutes for lunch.
- Build and foster client relationships to earn their trust.
- Performadditionalduties as required by management.
Qualifications:
- Associate degree in computer science or related field. (Preferred)
- 1+ years of IT service desk or Call Center technician experience supporting clients over telephone/in-person.
- 1+ years of experience supporting Windows Operating System (7, 8, 10),Android and/or IOS.
- Strong working knowledge of Office 365.
- Previousexperience working for a Hospitality Integrator. (Desired)
- Ability to work in a team and communicate effectively.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: the ability to match resources to technical issues appropriately.
- Understand support tools, techniques, and how technology is used to provide services.
- Self-motivated with the ability to work in a fast-moving environment.
About Eastvantage:
At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, Morocco and Bulgaria. Visit eastvantage.com to discover how we can help you succeed. For regular updates on the ongoing requisitions, please follow our careers page.
