About The Role
Service Delivery Technical Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the successful support and maintenance, and to all aspects of service delivery around the client’s software system .
Service Delivery Technical Consultants support our clients by providing solutions and deploying services related to the usage of the client’s software system . They work closely with local and global teams within the organization. They instruct, coach and mentor less experienced consultants. They may lead small and medium sized projects within the function.
In this key role you will work in EMEA/NA shift to provide technical support & solutions to overcome issues encountered by the customer and to optimize usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience in a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with significant growth potential and career opportunities. If you want to contribute to our success and develop in a professional environment – grow with us!
As a Service Delivery Technical Consultant, you will be providing live L1-L3 support for resolving problems and issues which occur in the DWH/BI solutions and the system operations of client’s software system and the underlying infrastructure at clients to provide convincing and timely solutions to our clients, receiving advice and guidance only on more complex issues
Report and dashboard maintenance, development and daily operations of technology platforms, including monitoring and troubleshooting.
You will be based in Manilla and will be required to work on EMEA/NA shift. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.
A Bachelors degree in computer science or similar field
Strong understanding and expertise in reporting tools such as Business Object & Crystal Report, and Oracle SQL/PLSQL, and Broad knowledge and solid experience in technology operations
Experience in Data Warehousing and data modeling
Experience in data analytics with dashboard and report generation background
Experience in enterprise reporting tools (SAP Crystal Reports, Qlik NPrinting or similar)
Experience with BI tools like: Qlik Sense, Power BI, Tableau, Cognos or others
Excellent communication and presentation skills including listening skills
Proactive nature and a natural drive for problem solving
Enthusiastic, committed and result-oriented
Strong communication skills and fluency in English (spoken and written)
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.