Service Delivery Consultant

About the role

Service Delivery Consultants are skilled professionals who form part of our SaaS Operations team delivering services to our clients. The main purpose of the role is to contribute to the successful support and maintenance of the client’s software product and to all aspects of service delivery.

Service Delivery Consultants support our clients by providing solutions and deploying services related to the usage of the client’s software product. They work closely with local and global teams. They instruct, coach and mentor less experienced consultants.

In this key role you will work in EMEA shift to provide support & solutions to overcome issues encountered by the customer and to optimize usage of the systems for them. This interesting job offers you a unique opportunity to increase your knowledge and get experience in a variety of disciplines. You will find yourself working in a dynamic and fast-growing environment for an international company with significant growth potential and career opportunities. If you want to contribute to our success and develop in a professional environment – grow with us!

Job responsibilities:

  • You will be the key contact for our clients regarding production support and help manage the relationship. 
  • Provide L1- L3 support for resolving problems and issues which occur in applications and the system operations of the client’s software product to provide convincing and timely solutions to our clients.
  • Application Configuration maintenance and enhancement, and daily operations of the applications (including monitoring and troubleshooting)
  • You will be based in Manila and will be required to work on EMEA shift. Weekend/Public Holiday works are required on occasion. Working extended hours might also be required on occasion.

Job qualifications:

  • A Bachelor’s Degree in Finance or Economics
  • Experience within asset management, insurance, superannuation funds, funds management, or custodian
  • You have experience in front-to-back office system operations.
  • Broad knowledge and solid experience in financial issues – theoretical as well as practical 
  • You are good at working on & prioritizing multiple tasks at the same time. 
  • Proactive nature, service-minded and a natural drive for problem solving, enthusiastic, committed, result-oriented, and able to thrive under pressure 
  • Excellent client communication and presentation skills including listening skills, and fluency in English (spoken and written)
Job Category: Technology
Contract Type: Full-Time
Location: BGC Taguig
Division: Technology

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