Senior Systems Engineer L2 – Microsoft Azure

The individual will be primarily responsible for Level 2 systems support of IT Public Cloud services provided to customers.
With a primary focus on Azure, the individual is expected to have significant domain knowledge and provide thought leadership to the team in this area.

The individual will be a part of a team responsible for all related ITIL services, including incidents, service requests,
problem, change, and configuration management. The engineer drives continual improvement initiatives, provides
guidance to project engineers, manages customer relationship engagement, executes onboarding, inputs to product
development, and delivers reporting.

Key responsibilities include.

• Level 3 IT Systems support to for Managed Public Cloud Services delivered to customers.
• Build, deploy and maintain Azure infrastructure.
• Prepare and review technical change requests.
• Develop and maintain operational documentation and diagrams.
• Prepare and provide leadership in automation, scripting, infrastructure as code and DevOps.
• Provide guidance and escalation support across the team as required.
• Responsible for customer engagements including regular reviews, general communications, and workshops.
• Input to and review project designs, migration plans and test plans
• Stay current with vendor supplied and other best practice cloud solution architectures.
• Participation in the after hours on-call rotating roster

Essential / mandatory

• High-level competency in Azure infrastructure management
• Strong competency in:
  o Azure Active Directory
  o Infrastructure management
• Exceptional troubleshooting skills, analytical research and problem solving.
• Scripting, automation, and infrastructure as code
• Competency in GitOps and general DevOps processes
• Understanding of ITIL framework

Experience:

• Demonstrable experience in a similar senior Server or Cloud support role.
• 5+ years IT experience
• Experience in a Managed Services Provider environment in a similar role
• Experience in providing leadership and mentoring within a team.
• Other Public Cloud, Security, Linux, or Kubernetes experience

Certification: Mandatory

• Azure Associate-level certificate or certificates