WHAT YOU WILL BE RESPONSIBLE FOR:
- Manage and maintain IT infrastructure
- Monitor system performance and address any issues promptly
- Provide technical support and troubleshooting for hardware and software issues
- Maintain documentation for IT processes, systems, and configurations
- Track and manage IT assets and inventory
- Responsible for server lifecycle management
- Ensure efficient handling of day-to-day incidents and tickets
- Execute patch management tasks effectively
- Minimize downtime through timely resolution of technical issues
- Support continuous improvement of IT operations through consistent monitoring and feedback
- Coordinate with other IT teams to ensure alignment and effective service delivery
WHAT WE VALUE:
– Azure and MS Intune knowledge
– Knowledge of Identity and user creation
– Knowledge of Automation (PowerShell, Bash or similar)
– Experience with Veeam as a backup solution
– Experience with VMWare
– General knowledge of Microsoft Platforms and Linux
– Ability to independently manage and prioritize tasks in a dynamic environment
– Strong problem-solving skills and the ability to handle incidents and service requests effectively
– Excellent communication skills and a collaborative team player attitude
– Commitment to continuous learning and staying updated with the latest in technology
– A service-oriented mindset with a focus on delivering high-quality support and solutions
– Have a high ‘Sense of Urgency’ and focus on prioritizing tasks
– Social and contributing to a good team spirit
– Excellent process knowledge and documentation skills
– Knowledge and experience of using ITSM tools, preferably Jira and Confluence
– ITIL Foundation or higher level of ITIL certification.
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.
