PTP Senior Analyst

  • Senior Analyst – Dispute Management & Payments Verification (BCOM Mandatory) 
  • Location: India
  • Education: Bachelor of Commerce (BCOM) degree mandatory 

Experience:2 to 3 years of relevant experience in dispute management, payments verification, or a related field 

Job Description: 

We are seeking a resourceful and analytical Senior Analyst to join our Dispute Management & Payments Verification team. You will play a critical role in ensuring accurate and timely payments, resolving customer disputes efficiently, and maintaining positive supplier relationships. 

Responsibilities: 

  • Investigate and analyse customer disputes related to payments, invoices, or other financial transactions. 
  • Research and identify the root cause of discrepancies. 
  • Communicate effectively with customers and suppliers to gather information, resolve issues promptly, and ensure satisfaction. 
  • Verify the accuracy and completeness of payment documentation. 
  • Analyse payment trends and identify areas for improvement in the payment’s verification process. 
  • Develop and implement strategies to minimize payment errors and disputes. 
  • Prepare detailed reports on dispute management and payment verification activity. 
  • Stay up to date on industry regulations and best practices for payments processing. 

Skills & Qualifications: 

  • Strong analytical and problem-solving skills with a focus on identifying and resolving discrepancies. 
  • Excellent communication and interpersonal skills, with the ability to de-escalate situations and build rapport with both internal and external stakeholders. 
  • Proven experience in researching and resolving complex financial disputes. 
  • Strong attention to detail and accuracy 
  • Proficiency in MS Office Suite (Excel, Word) and relevant accounting software (mention specific accounting software used by your company if applicable) 
  • Ability to work independently and as part of a team. 
  • Time management and organizational skills 

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