Project Manager (Customer Success Manager)

Responsibilities:

• Plan, initiate, and manage projects from start to finish 
• Define project scope, goals, and deliverables 
• Develop project plans and timelines 
• Allocate resources and monitor progress 
• Communicate with stakeholders and team members 
• Manage working relationship with current and prospective clients 
• Manage risks and issues that may arise 
• High-level checks such as technical requirements and fit 
• Ensure projects are completed on time and within budget 
• Handle escalations 
• Measure and report on customer success metrics 
• Writing technical documentation and contract / tender reviews 

Qualifications:

• 5 years and above years of relevant experience 
• Proven experience with project management, customer success management, or risk management 
• Excellent organizational and time management skills 
• Strong communication and leadership abilities 
• Knowledge of project management tools and techniques 
• Proven ability to learn about new technologies and software 
• Bachelor’s degree in a relevant field (preferred) 
• Knowledge of CRM software (e.g., Salesforce) 
• Project management certification is a plus 
• Portfolio of projects handled 
• Amenable to work in a hybrid and shifting schedule

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