Product Manager

About The Role

We are looking for an experienced Product Manager who is passionate about building products that customers love. You will join a dynamic and fast-paced environment and work with cross-functional teams to design, build and roll-out industry-leading product support experience for our customers. 

As a Product Manager at Eastvantage, you will help identify product opportunities, launch products (external and/or internal), documentation, SOPs and policies that result in delivering a delightful customer experience.

Responsibilities:

Responsible for gathering customer requirements and defining their vision with engineering as well as overseeing product strategy, pricing and positioning strategies.

Primary responsibility lies in defining a clear vision that aligns with engineering team goals while keeping up-to-date on all developments essential to achieving our desired outcomes.

Write detailed product requirements and end-to-end use cases with elaborate user stories and story point estimates in a SAFe/Agile methodology format for engineering & design teams.

Manage product profitability and commercial success – take responsibility for the business case.

Create products for Support automation, issue self-debugging, identify the most common issues being faced by customers, and develop the right solutions for them.

Synthesize and drive product inputs from interactions with customers, CX stakeholders, competitive insights, and market trends.

Build and manage an actionable product roadmap and ensure alignment on roadmap, prioritization, product delivery and internal/external adoption among different teams.

Assess current competitor offerings, seeking opportunities for differentiation and provide insights to product marketing.

Manage all aspects of in-life products, such as customer feedback, specifications, and issues.

Participate in scrum meetings, planning, reviews, and retrospectives on a daily basis.

Assist the development team with any inquiries they may have.

Track relaunches.

 

Position Requirements

Should have proven experience as Product Manager/Product Owner

Overall 4-5 years of experience in software development with 2-3 years into product management with a consistent record of timely and quality delivery of software products; 

Ability to identify short-term fixes/hacks, and automation opportunities to avoid creating a large backlog.

Create a large picture view for tickets across customers, so that we identify & solve the core problem rather than solving each ticket individually.

Basic understanding of software-technologies, SDKs, APIs, computer networks, software architecture.

Experience in creating clear, detailed low-fi or high-fi mock-ups using Balsamiq, Figma etc.

Experience on Product Management tools like JIRA, Confluence.

Relevant experience on IT projects including requirements gathering and relationship building with business clients.

Should be experienced in product planning till marketing to manage the entire life cycle of the project.

Experienced with system testing and basic debugging techniques.

High-energy, detail-oriented and proactive with the ability to function under pressure in a collaborative (Agile) environment.

Knowledge About Microsoft Excel.

Product Roadmap Development Knowledge and experience.

Soft Skills Required:

Project Management experience is a big plus

Critical Thinking and Analytical Skills

Effective Communication skills

Must be available to work from office in Bangalore

 

About Eastvantage

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.

Job Category: Technology
Contract Type: Permanent
Location: Bangalore India
Division: Technology
Organization: EV Ops
Assigned Recruiter: sneha.sonam@eastvantage.com

Apply for this position

Allowed Type(s): .pdf, .doc, .docx