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Operations Manager

At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Bulgaria, Vietnam and Belgium. With European roots, we provide our services to global companies that have offices in every populated continent in the world. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story.

Responsibilities:

  • Daily planning and assigning of work to direct reportees
  • Training, development and managing of performance of the team
  • Managing and reviewing operational reports (ex. client scorecards and metrics management)
  • Creating and maximizing client relationship and outputs
  • One on one with direct reportees
  • Best practice implementation across direct accounts
  • Responsible for taking small to large, company-wide, high-demand programs/projects from conceptualization through final implementation and go-live
  • Provides overall communication and collaborate with all areas affected by the program / project including cross-functional partners, business sponsors, and vendors
  • Drive prioritization of business requirements and roadmap
  • Partner with both technical and non-technical peers to execute on work throughout the project lifecycle
  • Own the program schedule, task assignments, and lead schedule progress – from large phases through to detailed tasks, including understanding and managing dependencies
  • Become a trusted partner with the business and accepted into the business team’s inner circle of influence
  • Understand operational issues and opportunities (business processes) and help drive technical solutions to scale business operations and ensure compliance

Qualifications:

  • Minimum 3+ years experience in CRM and / or consulting implementation in a BPO environment.
  • Experience working on sales related projects (e.g. e-commerce, quoting and ordering systems, pipeline management
  • Must have worked in large transformational CRM projects.
  • Must have experience in managing people and client relationships.
  • Deep knowledge and thorough understanding of project management tools, methodologies and best practices.
  • Proficiency in using MS Excel
  • Proven experience in running multiple large programs / projects in an enterprise environment
  • Experience working with cross functional teams such as IT, Sales, Marketing, Finance and Legal.

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Job Category: Business Support
Contract Type: Permanent
Location: BGC Taguig
Division: Business Support
Organization: EV Ops

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