Operations Admin & Logistics Coordinator

Responsibilities and Duties

Operations Administration:

• Oversee and manage day-to-day administrative operations, including documentation, record-keeping, and data management
• Implement and maintain efficient administrative processes and procedures, ensuring compliance with company policies and regulatory guidelines
• Coordinate with various departments to ensure timely and accurate completion of administrative tasks, such as document preparation, filing, and archiving
• Process back-end operations transactions, such as customer applications, financial transactions, or account updates, accurately and efficiently
• Verify and authenticate customer information and documentation in accordance with eKYC regulations and internal policies
• Conduct quality checks on processed transactions to ensure accuracy and compliance with regulatory requirements
• Call out to different facilities and/or institutions to conduct verifications

Logistics Coordination:

• Coordinate and manage logistics operations, including shipment tracking, inventory management, and order fulfillment
• Collaborate with vendors to ensure timely delivery of package and resolve any logistics-related issues
• Maintain accurate records of inventory levels, shipments, and delivery schedules
• Prepare and analyze logistics reports, identifying trends and recommending improvements to optimize logistics processes
• Coordinate with internal stakeholders to forecast demand, plan procurement, and manage inventory levels effectively

Qualification & Requirements

• At least one (1) year of insurance or financial background
• Proven experience working with eKYC processes, ideally in a regulated industry such as banking, finance, or telecommunications
• Familiarity with logistics management software, systems, and tools.
• Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines
• Proficient in MS Office
• Excellent attention to detail skills
• Strong organizational and administrative skills
• Good communication skills, both written and verbal

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