Operations Admin & Logistics Coordinator

Responsibilities and Duties

Operations Administration:

  • Oversee and manage day-to-day administrative operations, including documentation, record-keeping, and data management
  • Implement and maintain efficient administrative processes and procedures, ensuring compliance with company policies and regulatory guidelines
  • Coordinate with various departments to ensure timely and accurate completion of administrative tasks, such as document preparation, filing, and archiving
  • Process back-end operations transactions, such as customer applications, financial transactions, or account updates, accurately and efficiently
  • Verify and authenticate customer information and documentation in accordance with eKYC regulations and internal policies
  • Conduct quality checks on processed transactions to ensure accuracy and compliance with regulatory requirements
  • Call out to different facilities and/or institutions to conduct verifications

Logistics Coordination:

  • Coordinate and manage logistics operations, including shipment tracking, inventory management, and order fulfillment
  • Collaborate with vendors to ensure timely delivery of package and resolve any logistics-related issues
  • Maintain accurate records of inventory levels, shipments, and delivery schedules
  • Prepare and analyze logistics reports, identifying trends and recommending improvements to optimize logistics processes
  • Coordinate with internal stakeholders to forecast demand, plan procurement, and manage inventory levels effectively

Qualification & Requirements

  • At least one (1) year of insurance or financial background
  • Proven experience working with eKYC processes, ideally in a regulated industry such as banking, finance, or telecommunications
  • Familiarity with logistics management software, systems, and tools.
  • Excellent organizational and multitasking skills, with the ability to prioritize tasks and meet deadlines
  • Proficient in MS Office
  • Excellent attention to detail skills
  • Strong organizational and administrative skills
  • Good communication skills, both written and verbal

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Job Category: CRM
Contract Type: Full-Time
Location: BGC Taguig
Division: Customer Care
Organization: Singlife

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