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About the Role:
A Network Operations Engineer plays a crucial role in ensuring the smooth and efficient functioning of an organization’s network infrastructure. This role involves monitoring, maintaining, and optimizing network performance, troubleshooting issues, and implementing improvements. The Network Operations Engineer collaborates with cross-functional teams to deliver reliable and secure network services.
Roles and Responsibilities:
- Monitor infrastructure availability (up, down) and performance monitoring (utilization and health) on Telephony, Security and Network Components such as: Voice Gateways, Telephony Appliances, Firewall equipment, Edge Routers, Core Switches, Access Switches and Resources like CPU, memory, and network traffic and service/application performance.
- Provide real time performance monitoring and recording of historical report on telephony and network bandwidth utilization.
- Ensure all telco links are up for both network and telephone lines, available and reliable and coordinate with Telco provider to remediate monitored alerts on the circuits in-line with SLA.
- Take action once they received alerts and logs that reached the defined threshold.
- Proactively monitor Telco link’s utilization and any degradation on the circuit such as Packet drops, packet loss, packet error and provides helpdesk capabilities for network operations support, ticketing and incident tracking.
- Maintain branches availability by monitoring the telco links performance and network components installed in the branch.
- Maintain LANs and WANs devices capacity including network devices ports network addresses and includes network monitoring of DC, branch, campus and Wi-Fi.
- Provides daily, weekly, monthly and yearly SLA report and preventive maintenance
- Reports utilization/patch update
- Provides basic remote and troubleshooting support for laptop, applications and connections.
- Manages service and incident requests as well as provide root cause analysis for issues encountered.
Qualification:
- At least 4 year experience in networking software and security, VLAN, VOIP, QoS, and Wi-Fi technology.
- Has extensive knowledge on Network deployments and Security protocols
- Has knowledge and background on Windows Active Directory (AD) systems., LDAP Network configuration
- Network Equipment: Cisco, Huawei, and other network equipment
- Effective communication skills
- Good to have CCNA / CCNP certification
About Eastvantage
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.
