About The Role
The Network Architect is responsible for providing expert services to our customers in relation to implementing, managing, operating and supporting their technologically diverse IT environments. You will be responsible for assisting with technical and engineering design, commercial modeling and solution sign off.
The Solutions Architect is responsible for the following activities:
Contribute to continuous operational reliability of our Network infrastructure technologies;
Implement, evaluate and assist in the design of various network and infrastructure systems solutions for new and existing customers;
Technical delivery of solutions to the highest standard within agreed SLA timeframes;
Providing ongoing support and guidance associated with implemented customer solutions;
Providing customers with a high level of technical consultancy for project and ad-hoc work;
Work with relevant internal stakeholders (Sales and Pre-sales teams) to support customer proposals as required;
Assist with design, proposal, quoting, project scopes, project estimates and pre-sales elements of a sale;
Collaborating with project managers with scoping of projects, ensuring that they are scoped in accordance with architectural objectives and principles;
Develop as-built and handover documentation to ensure seamless transition to BAU;
Detailed design, implementation and deployment of customer projects;
Coordinate technical activities with key internal and client stakeholders;
Develop technical change requests, migration and test plans;
Ensure proposed system designs comply with both vendor and our standards;
Develop high-level and functional design documents;
Undertake problem diagnosis, analyse and design production fixes and minor enhancements;
Ensure all documentation is completed on time and meets company standard;
Coordinating and supervising changes and outages to customer environments ensuring all work is implemented subject to the our Change Management Guidelines;
Engage with key vendors to provide up to date technical advice to internal resources;
Design and architectural undertakings to improve existing products and enable the development and release of new offerings aligned to our existing product outlines; and
Provide support services to existing managed service customers as required from time to time;
Act as a senior escalation point for any difficulties or issues experienced by team, working to resolution;
Continuously review processes, working with relevant internal stakeholders to roll out improvement initiatives;
Mentor and guide more junior members of the team.
Maintain vendor certification levels in line with direction from our;
Attend customer site and team meetings as required;
Maintain accurate timesheets on a daily basis;
Participate in an on-call roster when required.
Demonstrable time management skills, exemplary communication skills and ability to self-manage.
Effective stakeholder management skills, with an ability to communicate appropriately with different stakeholders of various levels of seniority and technical capability;
Ability to provide accurate estimation in budget or schedule;
Strong Pre-Sales skills including quoting, creating proposals and completing tender response templates; and
Familiarity with project management and change management methodologies essential.
Achieve personal KPIs at all times;
Other duties as may be delegated by the Business Unit Manager from time to time; and
Conduct all activities in accordance with company policies and procedures, as may be amended from time to time.
Key Technical Skills:
Operational experience with Cisco ACI, including multi-site and multi-pod architectures
Operational experience with VMware NSX-t/NSX-v
Operational experience with IPv6 deployment, transition and rollout
Operational experience with Service Provider network technologies, such as MPLS, LDP, and Segment Routing, VPNv4/VPNv6, L2VPN/VPLS environments
Strong Product skills with Cisco ASA, ASR, ISR, CSR, Catalyst, Nexus, ISE and WLC;
Expert or high-level skill and operational experience in these key technologies:
Telco/ISP WAN services such as Ethernet, Fibre, DSL, VDSL and Copper;
LAN and WiFi;
Data Centre and branch site racking, stacking and cabling; and
Protocols such as iBGP, eBGP, OSPF, EIGRP, DMVPN, IPSEC, MPLS & Spanning Tree.
Transition and transformation design, planning and execution;
Ability to absorb new technology and concepts, and learn new product updates and technologies;
Minimum 10 years ICT experience, focused on Network engineering, Data Centre Networks or Service Provider Networks;
Proven experience or able to demonstrate interest in mentoring other junior staff members on core vendor products and technologies;
Exposure to key vendors such as Cisco, Juniper, Aruba, HP, Dell, Meraki, Fortinet and Palo Alto is highly desirable;
Prior experience in a Managed Services Provider or Carrier Service Provider environment essential;
Strong exposure to both projects and maintenance/BAU activities essential;
Sound understanding of ITIL Framework and industry best practices; and
Demonstrated solution design and Pre-sales capabilities essential.
Degree, Bachelor or Masters in IT related discipline is preferred;
Current Cisco certifications are desirable, specifically:
Cisco CCNP or CCIE in Routing & Switching, Voice, Data Centre or Security; and
Project Management training and certifications are highly desirable.
At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.