About Eastvantage:
At Eastvantage, our mission is to create meaningful jobs and provide careers that are knowledge-based, inspiring, and always with the potential for development and growth. We are an independently owned Global business solutions company enabling offshore operations from our locations in the Philippines, India, Bulgaria, Vietnam and Belgium. With European roots, we provide our services to global companies that have offices in every populated continent in the world. We have been in the industry for over a decade, growing from a handful to over 1200 happy employees over the years. We invite you to navigate through our website to get to know who we are, to see what sets us apart in culture and thinking. Join us and be part of our success story.
Job Description:
- Make targeted outbound calls to Mandarin student applicants to maximize student confirmations and enrolments.
- Providing excellent customer service through the different communication platforms.
- To maintain and provide information on all aspects of the application and enrolment process to student applicants.
- Responding to inquiries and assist students primarily via telephone, email, and chat.
- Adhere to pre-agreed service-level commitments.
- Maintain data integrity protocols, ensuring it is consistently and accurately recorded.
- Undertake such other duties as may from time to time be required, as commensurate with the role and the business needs.
Qualification Requirement
- At least 3 years BPO experience in Bilingual Mandarin Customer Service.
- Strong organizational ability in a fast-paced environment
- Strong interpersonal and communication skills, including excellent written and verbal both English and Mandarin.
- Ability to multitask, prioritize, and remain calm under pressure.
- Reliable, self-motivated, and flexible.
- Strong attention to detail.
- Proficient in working with MS word, Excel, and Power point.
- Amenable working onsite in Ortigas, Pasig City.
