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Mandarin Bilingual Helpdesk Technician 

About the Company:  

At Eastvantage, we believe in creating meaningful work relationships across the globe. Our premier managed services and outsourcing solutions enable operational excellence that results in business growth for our partners worldwide. With a team of inspired experts, we provide purpose-built solutions in the areas of software development, technology support, customer relationship management, and a variety of business support functions. The inspiration extends to measurable outcomes through 24/7 service delivery in 13 languages from our offices in the Philippines, India, Vietnam, and Bulgaria. Visit eastvantage.com to discover how we can help you succeed.

Responsibilities:

  • Support global customers regarding incident, inquiry, and request issues.     
  • Coordinate and be the contact point for global support teams to fulfill customer requirements.         
  • Escalate and follow up issues/projects with all related parties by call and email.                                                                                                                                              
  • Create, follow up, close cases with the provided ticket system.                                                                                                                                            
  • Provide document and email translation (English -> Mandarin, Mandarin-> English)     
  • Secure the SLA according to the project.  
  • Be able to work in shift to support global users 
  • Attending all meetings as directed by your supervisor and management 

Qualifications:

  • At least 6 months’ work experience in customer support/technical support 
  • Experience in shipping, warehouse, parts order/creation delivery is a plus 
  • Good in oral and written Mandarin and English languages 
  • Familiar with CRM tools such as Oracle Service Cloud, GMD CRM, Zendesk etc. 
  • Must be able to monitor, escalate and translate 
  • With working knowledge with ticketing management 
  • Amenable to work in Ortigas, Pasig 
Job Category: CRM
Contract Type: Fixed Term Contract
Location: Ortigas Pasay

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