LMS Administrator

About the Role

The LMS Administrator role reports to the VP of Technology & Operations and is responsible for the LMS configuration, daily management, support ticket resolution, reporting, and deployment of eLearning content within our LMS. This role requires strong organizational and teamwork skills to work in an agile environment and support the team. 

Roles and Responsibilities

• Portal Configuration and Management: Ability to set up and manage Seertech LMS to ensure seamless operation of the LMS and consumption of content. Act as a hands-on expert in all LMS functionalities, including creating/enrolling users, uploading modules, creating pathways and assessments, and creating recurring offerings. 
• Administration and Troubleshooting: Administer and troubleshoot the LMS, conducting testing for automation, course content, user management, and permissions. Manage internal system notifications, updates, and security oversight to ensure integrity and confidentiality of data. 
• User Support and Collaboration: Provide support to learners/users while collaborating with client success to resolve support tickets. Collaborate with global teams and stakeholders to ensure the effective utilization of the LMS. 
• Technical Expertise: Possess advanced Excel capabilities and technical certification of coursework related to LMS administration. Advise instructional designers on technology best practices and contribute to the deployment of training materials via eLearning platforms. 
• Project Management: Demonstrate strong project management skills in handling eLearning projects within a large-scale LMS platform. Exhibit proficiency in learning technology and staying up to date with industry trends.   

Qualifications

• 3+ years proven experience in the related field
• Proven experience with LMS administration. (Preferably Seertech or Litmos.) 
• Ability to work in an object oriented LMS. 
• Experience working with a centralized content library and dynamic user groups. 
• Experience withing with client success and support tickets. 
• Demonstrate advanced expertise in Excel by producing Pivot Tables, Macros, VLOOKUPs, data validation, and data visualization. 
• Working Knowledge of PowerBI. 
• Strong verbal and written communication skills can communicate abstract and technical information to technical and non-technical audiences. 
• Ability to interact with clients positively and productively. 
• Embodies a growth mindset, setting and meeting goals, valuing personal and professional development. 
• Exceptional problem-solving skills. 

• Excellent critical thinking and independent thought. 
• Someone who thrives on feedback and can give constructive feedback to team members. 
• Comfort using project management software to report and track project progress. 
• Experience with the roll-out of modern technology processes and systems. 

About Eastvantage

At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.

We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.

We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.