About The Role
As the Lead Generation Team Lead, you will lead a team of motivated Lead Generation Specialists in contacting potential customers for our cable provider products through phone and email. Your primary focus will be on identifying and qualifying leads, exceeding performance metrics, and orchestrating appointments for our client’s sales team.
Lead, mentor, and inspire a team of Lead Generation Specialists to achieve and exceed lead generation targets.
Collaborate with cross-functional teams to develop strategies and tactics for effective lead generation campaigns.
Foster strong relationships with potential customers through insightful conversations and meaningful interactions.
Drive the team to set appointments for Internet, Voice, and TV products targeting both enterprise businesses and residential clients, contributing to the sales team’s monthly quota.
Expand and nurture existing customer relationships by identifying upsell and cross-sell opportunities, ensuring monthly sales targets are met.
Process marketing leads to uncovering new opportunities within mid-market non-strategic accounts and prospects.
Develop a deep understanding of our core products and effectively present them to potential customers.
Stay ahead of industry trends, new product offerings, and competitor actions to provide strategic insights to the team.
Attend required sales, product, and process training sessions to continually enhance your skills and knowledge as a lead generator.
Provide accurate and timely reporting, including weekly forecasts, expense reports, call reports, and other requested information.
Champion the use of our Sales Force Automation system (Salesforce.com) to track and document all sales activities and interactions.
Collaborate with Operations to ensure optimal customer satisfaction and service delivery.
Foster a positive and collaborative team atmosphere, contributing to a culture of trust, integrity, and success.
Strong customer service and sales background in the BPO industry, preferably US accounts.
Preferably a college degree or pursuit of one.
A minimum of 2-3 years of solid Team lead experience in customer service, B2B/B2C sales, retail, hospitality, or related fields.
Exceptional communication skills, both verbal and written.
Strong analytical and leadership skills.
Manage and oversee team activities, ensuring everyone meets the company and client’s performance standards.
Has experience conducting data analysis, reporting and Business Reviews.
Comprehensive understanding of telecommunications and Information technology concepts.
History of delivering excellent customer service and a strong commitment to success.
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At Eastvantage, our mission is to create meaningful jobs. Through our portfolio of premium and select clients, we provide careers that are knowledge-based, inspiring, and always with the potential for development and growth.
We are an independently-owned outsourcing company with European roots, servicing global companies that have offices in every populated continent in the world. We have been in the industry for a decade, growing from a handful to over 1,000 happy employees over the years.
We invite you to navigate our site to get to know who we are, to see what sets us apart in culture and thinking. Because of this, we carefully select who we work with, both customers and co-workers, which is why people happily stick with us for a wonderful amount of time. We hope to convince you to apply with us and be part of our success story.